Curbside Agent - Airport

SP Plus•North Charleston, SC

6d•Onsite

About The Position

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. This position is located outside, on the curb, checking in passengers for their flights and also requires airline compliance training to be completed in a timely manner. This position does require the ability and availability to work weekends and holidays.

Requirements

Must have the ability and availability to work weekends, open availability is preferred.
Must be able to work outside in various weather conditions.
Must be able to complete airline compliance training within company-given timeframe.
Must have the ability and availability to work weekends and holidays.
Must be eligible to work in the United States.
Must successfully pass the pre-employment criminal background screening.
Must pass pre-employment Drug Testing process.
Ability to work in the early morning rotation.
Ability to communicate clearly with guests and clients.
Ability to work in outside weather conditions required.
Must possess excellent verbal and written communication skills.
The ability to manage simple addition.

Nice To Haves

Previous 1-2+ years of Customer Service experience is preferred.
At least 6 months experience in a face-to-face guest service position preferred.
Data Entry and/or computer experience preferred.
Knowledge of the airline or travel industry preferred.

Responsibilities

Handling and securing luggage according to the Transportation Security Administration’s (TSA) standards.
Issuing boarding passes and tagging bags for airline passengers on departing flights.
Providing general information to passengers about locations/directions and flight information.
Maintaining a positive and friendly attitude in a fast-paced, high volume active guest service environment.
Assisting guests by checking their luggage and issuing boarding passes.
Immediately and warmly greeting guests as they approach the desk.
Assisting guests with check-in of luggage to appropriate airlines.
Verifying the guest flight itinerary and number of bags being checked.
Inputting guest information for those who have not previously enrolled in the process.
Processing the check-in of guests’ bags to include charging guests credit card for bags as per airline requirements.
Weighing guests’ bags to verify appropriate weight of bags and charging for overweight bags.
Appropriately tagging guest luggage with destination tags.
Providing Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
Immediately upon accepting luggage and completion of processing guest, securing luggage.
Organizing and stocking the Concierge desk.
Upholding clients guest service guidelines and values.
Answering telephones and guest questions.