Airport Curbside Concierge Check-in Agent

SP Plus Corporation•Town of Grand Chute, WI

7d•Onsite

About The Position

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Requirements

Ability to work afternoons and weekends.
Ability to communicate clearly with guests and clients.
Ability to work in outside weather conditions required.
Must be eligible to work in the United States.
Must successfully pass the pre-employment criminal background screening.
Must pass pre-employment Drug Testing process.
Ability to lift up to 70 lbs.
Must be able to push luggage cages both empty (approximately 100 lbs) and full.
Must be able to stand for up to eight (8) hours at a time.
Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.
Will occasionally (11-33%) be required to bend, squat, and kneel.
Employees are expected at all times to present a professional business-like image, even when working behind the scenes.
With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven.
No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
Clean & well-maintained approved uniforms must be worn on shift.
The employee is regularly required to use hands and fingers and to communicate with customers and fellow employees.
The employee is frequently required to sit; reach with hands and arms; stand; walk.
The employee is also frequently required to climb, balance, stoop, kneel, and crouch.
In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis.
The employee must be able to move in a relatively quick manner.
Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Nice To Haves

At least 6 months experience in a face-to-face guest service position preferred.
Data Entry and/or computer experience preferred.
Knowledge of the airline or travel industry preferred.
Additional requirements as specified by management.

Responsibilities

Handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards.
Issuing boarding passes and tagging bags for airline passengers on departing flights.
Provide general information to passengers about locations/directions and flight information.
Provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services.
Maintain a positive and friendly attitude in a fast paced, high volume active guest service environment.
Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.
Immediately and warmly greet Guests as they approach the desk.
Assist guest with check-in of luggage to appropriate airlines.
Verify the guest flight itinerary and number of bags being checked.
Input guest information for those who have not previously enrolled in the process.
Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
Appropriately tag guest luggage with destination tags.
Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
Immediately upon accepting luggage and completion of processing guest, secure luggage.
Maintain a positive, friendly and professional manner at all times.
Organize and stock the Concierge desk.
Uphold clients guest service guidelines and values.
Answer telephones and guest questions.