CULTURAL COMPETENCY LANGUAGE ACCESS COORDINATOR

Arizona Department of Administration•Phoenix, AZ

5d•$61,000 - $62,000•Hybrid

About The Position

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Community Competency Language Access Coordinator. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Google Suite including Gmail, Drive, Docs, Sheets and Hangouts.
Culturally and Linguistically Appropriate Services (CLAS) and American with Disabilities Act (ADA).
Federal requirements related to Medicaid and Managed Care Organizations, state laws, rules, and regulations related to the Division of Developmental Disabilities and AHCCCS.
Cultural and linguistic competency principles and concepts.
Systems of care and wraparound philosophy and practice, community based services and support with an orientation to member-driven, guided and culturally relevant systems and services.
Microsoft Office, conflict resolution, coaching, cross cultural.
Exceptional written and verbal communication skills.
Analyzing complex problems and identifying and implementing solutions.
Demonstrate ability to work effectively with culturally diverse members, staff, contractors and stakeholders.
Flexible, creative, assertive and able to work in multiple task and multidisciplinary environment.
Analyze various data reports, search, evaluate, and make decisions.
Provide leadership to groups and individuals.
Plan, organize, and manage time effectively.
Valid Arizona Driver’s License.
Travel may be required for State business.
Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record in accordance with DES Fleet Management-Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01).
Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration however, mileage will be reimbursed.

Nice To Haves

Experience in the field of diversity: health care setting and bilingual preferred

Responsibilities

Identifies and maintains vital documents in prevalent languages and that DDD offices and staff have access to them for distribution to members.
Provides leadership, mentoring, coaching of staff and team members.
Works with OEO to identify and implement a reasonable modification when the request cannot be fulfilled at the division level.
Reports information about implemented reasonable modifications to OEO and coordinates with OEO to complete the annual ADA Title II survey.
Ensures quarterly audits of Language Vendors are complete.
Processes processes related to cultural competency, help to develop member and provider education materials, and interpreter and translation services.
Assist to develop the Division's Cultural Competency Plan in collaboration with various function areas within the Division.
On behalf of the manager may serve as a bridge between the Division and cultural communities, resources, members, families, providers, community agencies and other stakeholders.
Advocate on behalf of cultural communities within the Division's systems of care (e.g., Qualified Vendors, DDD Health Plans, State Operated Services) and partner with agencies to support Division members.
May represent the Division during local and national Cultural Competency events.
Attend PCSP and Ad hoc meetings as requested by Support Coordination.
Division’s point of contact for ADA-related, member-specific issues.
Assists employees and contractors with providing a reasonable modification for clients (no other employees) with a disability.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities.