Intern - Cultural Community Services

City of Sunny Isles Beach • Sunny Isles Beach, FL

9d

About The Position

The Cultural & Community Services Intern works under the general supervision of the Cultural & Community Services Assistant Director or their designee, supporting the Community Services Manager, Recreation Manager, and Parks Superintendent. The internship provides supervised, project-based and day-to-day experience in municipal parks and recreation administration, while supporting department image, community relations, market research, recreation programming, customer service systems, events, and park operations.

Interns may be assigned to one division or assist across community and customer service, recreation, athletics, events, and parks. Placements are based on experience, coursework, and interests. This is a non-management internship and is not designated as an essential personnel position. The intern may be scheduled to support programs and events, including evenings and weekends, as operational needs require.

Requirements

• Currently enrolled in, or recently graduated from, a college or university program in recreation management, public administration, event management, business, communications, marketing, hospitality, environmental studies, or a related field.
• Strong written and verbal communication skills.
• Interest in public service and community engagement.
• Basic proficiency with standard office software and online tools, and willingness to learn department-specific systems.
• Ability to communicate effectively and professionally with diverse groups, including staff, residents, and supervisors.
• Ability to establish and maintain effective working relationships with employees, government officials, representatives of other agencies, and the public.
• Knowledge of personal computers and Microsoft Office applications (Word, Excel, PowerPoint, and Outlook), online registration systems, and online forms and survey tools.
• Knowledge of basic parks, recreation, community programming, and customer service principles.
• Ability to provide courteous, patient customer service to residents and visitors of all ages.
• Ability to conduct simple research and data collection and summarize findings in clear, concise reports and analyses.
• Ability to assist with event logistics, marketing materials, and program support tasks.
• Ability to learn new department systems, processes, and software quickly under supervision.
• Ability to collaborate with multiple supervisors and teams while managing time and priorities.
• Ability to work effectively in office, community facility, and outdoor park or event environments.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as required by programs, events, and operational needs.
• Ability to read, speak, and write in English.
• Maintain required licenses and certifications.

Nice To Haves

• Valid Florida Driver's License preferred.
• Ability to read, speak, and write in Spanish, Russian, and/or other languages preferred.

Responsibilities

• Assist with community outreach and marketing, including preparing flyers, supporting outreach events, and collecting customer feedback.
• Support recreational programming for all ages through research, planning, scheduling, setup, registration, and basic on-site event assistance.
• Conduct basic market research, surveys, data collection, and benchmarking to identify trends, gaps, and opportunities in programs, services, and park systems.
• Assist with automating and optimizing customer service and registration systems, including online forms, workflows, and standard responses.
• Help prepare, manage, and deliver recreation programming, including setup, attendance tracking, and support for activity curriculums.
• Provide logistical and administrative support for special events, facility and park operations, and rentals, including checklists, vendor coordination support, and documentation.
• Maintain simple tracking spreadsheets and reports related to participation, revenues, customer feedback, and park and facility use.
• Provide courteous front-line customer service in person, by phone, and by email; answer general questions and refer customers to appropriate staff.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed