Cultural Ambassador II

UVA Health Northern Virginia & Culpeper•Manassas, VA

10d•$19 - $32•Onsite

About The Position

Cultural Ambassador II provide a variety of customer services, including support, interpretation, and translation, while acting as a cultural broker to help create a remarkable patient experience for non-English-speaking patients, family members, and visitors. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day. We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home.

Requirements

High School Diploma or GED required.
Minimum of 3 years of experience in a foreign language (Spanish) medical interpreter and translations in a healthcare role.
National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI).
Complete departmental oral and written translation assessment.
Proficient in the use of computer software, including the Microsoft Office suite or similar.
Ability to effectively communicate with all levels of authority.
Successful completion of the 40-hour “Bridging the Gap” course.

Nice To Haves

Associate’s Degree preferred.

Responsibilities

Provide face-to-face medical interpretation primarily for patients, family members, and visitors.
Provide telephone interpretation services, as needed.
Assist with document translation, including providing medical document translations for UVA Community Health facilities, as needed.
Reviews processes, identifying and recommending opportunities for improvement.
Actively participate in identifying opportunities to improve the experience for patients and guests.
Participate in community engagement events, as needed.
Provides cultural information to facilitate support for a treatment plan.
Ensures that information about the patient's outpatient services, hospitalization (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments, and Health Care Education) is accurately communicated.
Provide communication and updates to patients and guests and ensure their needs are being met, when applicable.
Communicate effectively to meet the needs of all internal and external stakeholders.
Respond quickly to irregular and emergency requests.
Maintain confidentiality in all matters related to patient care and visitor issues.
The incumbent may be asked to perform additional duties as assigned.