Cultural Ambassador II

UVA Health•Manassas, VA

8d•Onsite

About The Position

The Cultural Ambassador II provides a variety of customer services, including support, interpretation, and translation, while acting as a cultural broker to help create a remarkable patient experience for non-English-speaking patients, family members, and visitors. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

Requirements

High School Diploma or GED required.
Minimum of 3 years of experience in a foreign language (Spanish) medical interpreter and translations in a healthcare role.
National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI).
Complete departmental oral and written translation assessment.
Proficient in the use of computer software, including the Microsoft Office suite or similar.
Ability to effectively communicate with all levels of authority.
Successful completion of the 40-hour “Bridging the Gap” course.
Proficient communicative, auditory, and visual skills.
Attention to detail and ability to write legibly.
Ability to lift/push/pull up to 20 lbs. occasionally.

Nice To Haves

Associate’s Degree preferred.

Responsibilities

Provide face-to-face medical interpretation primarily for patients, family members, and visitors.
Provide telephone interpretation services, as needed.
Assist with document translation, including providing medical document translations for UVA Community Health facilities, as needed.
Reviews processes, identifying and recommending opportunities for improvement.
Actively participate in identifying opportunities to improve the experience for patients and guests.
Participate in community engagement events, as needed.
Provides cultural information to facilitate support for a treatment plan.
Ensures that information about the patient's outpatient services, hospitalization (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments, and Health Care Education) is accurately communicated.
Provide communication and updates to patients and guests and ensure their needs are being met, when applicable.
Communicate effectively to meet the needs of all internal and external stakeholders.
Respond quickly to irregular and emergency requests.
Maintain confidentiality in all matters related to patient care and visitor issues.
The incumbent may be asked to perform additional duties as assigned.