Cultural Ambassador II
About The Position
The Cultural Ambassador II provides a variety of customer services, including support, interpretation, and translation, while acting as a cultural broker to help create a remarkable patient experience for non-English-speaking patients, family members, and visitors. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day. UVA Community Health is part of the world-class UVA Health academic health system, committed to caring for the whole person by building meaningful connections with patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining team talent and expertise, the breadth of capabilities across the entire UVA Health system, and dedication to community wellness, they bring expert care close to home.
Requirements
- High School Diploma or GED required.
- Minimum of 3 years of experience in a foreign language (Spanish) medical interpreter and translations in a healthcare role.
- National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI).
- Complete departmental oral and written translation assessment.
- Proficient in the use of computer software, including the Microsoft Office suite or similar.
- Ability to effectively communicate with all levels of authority.
- Successful completion of the 40-hour “Bridging the Gap” course.
Nice To Haves
- Associate’s Degree preferred.
- N/A
Responsibilities
- Provide face-to-face medical interpretation primarily for patients, family members, and visitors.
- Provide telephone interpretation services, as needed.
- Assist with document translation, including providing medical document translations for UVA Community Health facilities, as needed.
- Reviews processes, identifying and recommending opportunities for improvement.
- Actively participate in identifying opportunities to improve the experience for patients and guests.
- Participate in community engagement events, as needed.
- Provides cultural information to facilitate support for a treatment plan.
- Ensures that information about the patient's outpatient services, hospitalization (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments, and Health Care Education) is accurately communicated.
- Provide communication and updates to patients and guests and ensure their needs are being met, when applicable.
- Communicate effectively to meet the needs of all internal and external stakeholders.
- Respond quickly to irregular and emergency requests.
- Maintain confidentiality in all matters related to patient care and visitor issues.
- The incumbent may be asked to perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
