Cultural Ambassador I
About The Position
The Cultural Ambassador I provides a variety of customer service duties, including support, interpretation, and acting as a cultural broker to help create a positive patient experience for non-English-speaking patients, family members, and visitors. This role is part of a new era in healthcare where achieving good health is just the beginning, focusing on caring for the whole person by getting to know and making connections with patients. As a team member, you will have a voice in patient care decisions, support advanced medical technologies, and feel a strong sense of satisfaction from making a difference.
Requirements
- High School Diploma or GED required.
- Minimum of 0-2 years of experience in a foreign language medical interpreter healthcare role.
- Proficient in the use of computer software, including the Microsoft Office suite or similar.
- Ability to effectively communicate with all levels of authority.
- Successful completion of the 40-hour “Bridging the Gap” course.
Nice To Haves
- Associate’s Degree preferred.
- National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI) preferred.
Responsibilities
- Provide face-to-face medical interpretation primarily for patients, family members, and visitors.
- Provide communication and updates to patients and guests and ensures their needs are being met, when applicable.
- Review processes, identifying and recommending opportunities for improvement.
- Actively participate in identifying opportunities to improve the experience for patients and guests.
- Participate in community engagement events, as needed.
- Actively participates in identifying areas of opportunity to improve the experience for patients and guests.
- Provide cultural information to facilitate support for a treatment plan.
- Ensures that information about the patient's outpatient services, hospitalization (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments, and Health Care Education) is accurately communicated.
- Communicate effectively to meet the needs of all internal and external stakeholders.
- Respond quickly to irregular and emergency requests.
- Maintain confidentiality in all matters related to patient care and visitor issues.
Benefits
- May require the use of safety equipment, such as HEPA mask, for infection prevention
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
