Cultural Ambassador I
About The Position
The Cultural Ambassador I provide a variety of customer service duties, including support, interpretation, and acting as a cultural broker to help create a positive patient experience for non-English-speaking patients, family members, and visitors. Competencies: Interpretation & Translations Services: Communicates effectively to meet the needs of all internal and external stakeholders. Provide face-to-face medical interpretation primarily for patients, family members, and visitors. Provides communication and updates to patients and guests and ensures their needs are being met, when applicable. Quality & Process Improvement: Reviews processes, identifying and recommending opportunities for improvement. Actively participate in identifying opportunities to improve the experience for patients and guests. Participate in community engagement events, as needed. Patient Service: Actively participates in identifying areas of opportunity to improve the experience for patients and guests. Provides cultural information to facilitate support for a treatment plan. Ensures that information about the patient's outpatient services, hospitalization (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments, and Health Care Education) is accurately communicated. Communicate effectively to meet the needs of all internal and external stakeholders. Respond quickly to irregular and emergency requests. Maintain confidentiality in all matters related to patient care and visitor issues.
Requirements
- High School Diploma or GED required.
- Minimum of 0-2 years of experience in a foreign language medical interpreter healthcare role.
- Proficient in the use of computer software, including the Microsoft Office suite or similar.
- Ability to effectively communicate with all levels of authority.
- Successful completion of the 40-hour “Bridging the Gap” course.
Nice To Haves
- Associate’s Degree preferred.
- National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI) preferred.
Responsibilities
- Provide face-to-face medical interpretation primarily for patients, family members, and visitors.
- Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
- Reviews processes, identifying and recommending opportunities for improvement.
- Actively participate in identifying opportunities to improve the experience for patients and guests.
- Participate in community engagement events, as needed.
- Provides cultural information to facilitate support for a treatment plan.
- Ensures that information about the patient's outpatient services, hospitalization (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments, and Health Care Education) is accurately communicated.
- Communicate effectively to meet the needs of all internal and external stakeholders.
- Respond quickly to irregular and emergency requests.
- Maintain confidentiality in all matters related to patient care and visitor issues.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
