Culinary Services Manager

Hospitality Health ER • Tyler, TX

36d • Onsite

About The Position

Hospitality Health ER, a freestanding emergency room in Tyler, Texas, is seeking a Culinary Services Manager to lead the day-to-day operations of its culinary services department. The manager oversees food preparation and service, kitchen staff, food safety and sanitation, and the dining experience for patients, physicians, employees, visitors, and guests. The position emphasizes high-quality meals and compassionate service while maintaining patients’ comfort, dignity, and satisfaction.

The role is hands-on and operates in a fast-paced healthcare and commercial kitchen environment. The manager plans menus and production, manages supplies and purchasing, supervises and develops team members, ensures regulatory compliance, and coordinates food service for meetings and events. The position also involves employee administration, reporting, workflow organization, and providing coverage as needed. The company describes its workplace as supportive and team-oriented, with a focus on hospitality, collaboration, and career growth.

Requirements

• Strong leadership, communication, and customer service skills.
• Experience managing or supervising food service or culinary operations.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong organizational skills, including the ability to prioritize, delegate, and meet deadlines.
• Ability to work independently and serve effectively as a team leader.
• Strong attention to detail and sound judgment.
• Working knowledge of Microsoft Office, including Word and Excel.
• Ability to communicate professionally with patients, physicians, employees, visitors, and leadership.
• Current, unrestricted driver's license.
• Ability to maintain confidentiality and comply with HIPAA and patient privacy requirements.
• Ability to work a flexible schedule and provide coverage when needed.
• Ability to stand and walk for extended periods, bend, stoop, push, pull, climb, and reach as needed.
• Ability to use kitchen equipment safely and efficiently and occasionally lift or move items weighing 50 pounds or more.
• Ability to respond appropriately to unexpected situations and work flexible or irregular hours as required by department operations.

Nice To Haves

• Healthcare or hospital food service management or supervisory experience.
• Associate degree and/or progressive experience in the culinary or food service industry.
• Bachelor's degree in Food Service Management, Food Services Technology, or a related field.
• Five to seven years of relevant experience, particularly in a hospital or healthcare setting.
• Certified Dietary Manager (CDM) experience or certification.
• ServSafe certification, required or preferred depending on facility requirements.
• Previous healthcare, patient service, or institutional food service experience.

Responsibilities

• Oversee daily Culinary Services Department operations and ensure food is prepared and served safely, accurately, and on time.
• Provide patient-centered service to patients, visitors, physicians, and staff.
• Plan menus, production needs, food orders, inventory, and purchasing.
• Supervise, schedule, train, coach, and evaluate culinary team members.
• Participate in interviewing, hiring, onboarding, and employee performance management.
• Ensure compliance with applicable health, sanitation, food safety, infection control, and regulatory requirements.
• Maintain department cleanliness and ensure kitchen equipment is properly maintained and functioning.
• Coordinate culinary services for meetings, special events, and other on- and off-site functions.
• Monitor staffing, payroll, timekeeping corrections, time-off requests, and other employee-related needs in partnership with Human Resources.
• Complete departmental reports and documentation accurately and on time.
• Organize workflow and delegate responsibilities to support efficient department operations.
• Communicate procedural changes and ensure team members receive appropriate training.
• Promote a positive, professional, and collaborative work environment.
• Support department goals and perform other duties as assigned.

Benefits

• Comprehensive medical coverage with 100% of employee premiums paid by the company.
• $0 deductible healthcare plan with access to $0 out-of-pocket costs for eligible care and prescriptions through the benefit structure.
• 401(k) with company match.
• Annual bonus opportunities.
• Paid time off.
• Supportive, team-oriented culture that values creativity, initiative, and genuine human connection.
• Employee celebrations and themed events.
• Leadership that encourages growth, autonomy, and thoughtful decision-making.
• Opportunity to help shape and elevate the patient experience culture in emergency healthcare.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree