CTMS Operations Manager

Care Access

3d•Remote

About The Position

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit www.CareAccess.com. The CTMS Operations Manager owns CTMS platform governance, technical support for other Care Access users, operational reporting, and the CTMS operations team that executes these requirements. This role is both people leader and technical owner: final gatekeeper for CTMS site and study builds, owner of platform/configuration standards and release/change control, primary liaison to our CTMS vendor(s), Study Start-Up (SSU), Source, Study Ops, Operational Excellence, Site Network, and QA, and lead for CTMS-sourced operational reporting. The role ensures build quality, SOP/GxP compliance, audit readiness, and continuous improvement of CTMS processes and KPIs.

Requirements

Deep working knowledge of CTMS configuration, study builds, and operational governance.
Proven people management skills: hiring, coaching, performance management and capacity planning.
Strong stakeholder management and ability to operate cross-functionally with SSU, Study Ops, QA and vendor teams.
Technical fluency: ability to read/run platform queries, understand integrations, and drive release testing.
Strong written/verbal communication, documentation skills, and attention to detail.
Familiarity with ICH-GCP, SOPs, and audit processes.
Bachelor’s degree preferred (or equivalent experience).
5+ years of CTMS/platform or clinical systems experience, with 2+ years in a team lead/managerial role or equivalent leadership experience.

Nice To Haves

Experience with Conductor, Florence, Veeva, or comparable CTMS preferred
Preferred certifications: CTMS platform admin certs, GCP/clinical research certifications, or relevant technical certifications.

Responsibilities

Serve as final reviewer of CTMS build; approve builds for release and escalate/resolve gating defects.
Document and enforce naming conventions and other configuration standards.
Coordinate with SSU, Source, Study Ops, Operational Excellence, Site Network, QA, Data/Analytics, and vendors for integrations, handoffs, and incident resolution.
Own CTMS-sourced dashboards and reports; define KPIs and lead process improvements.
Hire, coach, allocate workload, conduct performance management and career development for CTMS Operations Analysts.
Define role responsibilities and training plans; maintain training completion KPIs.
Own CTMS SOP alignment, change control calendar, validation/testing for upgrades/releases, and audit readiness.
Lead change-control reviews for CTMS configuration changes and release planning.
Maintain a CTMS runbook, build checklists, and training materials.
Lead platform admin escalation and vendor relationships for system fixes or product changes.
Represent CTMS operations in cross-functional governance meetings and study readiness reviews.