CSS Caseworker

CCI Ottawa•Ottawa, ON

8d•Hybrid

About The Position

The Client Support Services (CSS) program empowers Government-Assisted Refugees (GARs) to become independent and assists them with their first-year settlement needs. Under the direction of the Program Manager, the CSS Caseworker provides GAR clients with a broad base of support and resources using a multidisciplinary, case-management approach. The ideal candidate is a leader who is adept at managing demanding, high-pressure tasks.

Requirements

Post-secondary education in Social Services, or equivalent combination of education and experience
Ability to develop and maintain effective relationships with key partners and stakeholders
Fluency in English is required.
Knowledge and understanding of refugee issues with ability to outreach to newcomer communities
Familiarity with programs and services available in Ottawa
Excellent organizational skills and the ability to set priorities and meet deadlines
Excellent presentation skills, interpersonal skills, mediation skills, and cross-cultural competence
Knowledge of trauma-informed care and de-escalation techniques
Ability to apply GBA+ lens when working with a very diverse population
Excellent computer skills and proficiency with Office 365, PowerPoint, Excel and Social Media
Ability to deal with confidential material and matters, and refugees with complex needs
A valid driver’s license and access to a vehicle

Nice To Haves

French and other languages are a strong asset

Responsibilities

Assess and respond to initial needs of GARs
Intensive support to vulnerable refugee clients
Provide interpretation and accompany GARs to facilitate access to services
Perform home visits and in-person follow-ups
Establish and maintain concrete links between GARS and existing resources in the community
Capacity Building: Develop outreach initiatives, educational materials and sustainable strategies that are responsive to the complex needs of GAR clients
Participate in activities that educate the community about the issues and barriers faced by GARs
Organize & facilitate workshops to orient GARs to their new community, Canadian culture & social norms
Evaluate client progress at the beginning, middle and end of the program
Maintain documentation and data entry. Prepare statistical information as required.