CSS - Onboarding

Bank of America•Boston, MA

19h•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for performing Know Your Customer (KYC) and customer due diligence activities for commercial client onboarding and account opening procedures. Key responsibilities include ensuring timely completion and accuracy of policy and regulatory requirements related to Anti-Money Laundering (AML), money services businesses, other high-risk indicators or industries, and related KYC activities and engaging with clients and internal partners on timing and required deliverables to complete the onboarding and account opening process.

Requirements

Experience supporting AML/KYC due diligence and onboarding activities, including appropriate identification, documentation, and escalation of potential risks in accordance with policy and regulatory requirements
Demonstrated ability to analyze information, apply critical thinking, and align onboarding or due‑diligence activities to client needs and business objectives
Strong organizational skills with the ability to manage tasks and projects independently while meeting established deadlines
Ability to balance multiple priorities and coordinate effectively with multiple internal partners in a fast‑paced environment
Demonstrated interpersonal, collaboration, and communication skills appropriate for interaction with clients and internal stakeholders
Proficiency in Microsoft applications, including Word, Excel, PowerPoint, SharePoint, and Outlook

Nice To Haves

Bachelor’s degree or equivalent work experience
Familiarity with Global Commercial Banking or comparable commercial financial services environments
Advanced proficiency in Microsoft Excel (e.g., data analysis, formulas, reporting).
Prior experience in a client‑facing role
Experience using data visualization or reporting tools such as Tableau

Responsibilities

Execute assigned AML/KYC client onboarding and account opening activities in accordance with established policies, procedures, and regulatory requirements, demonstrating accountability for accuracy, timeliness, and documentation standards.
Identify and escalate potential operational, procedural, or control gaps observed during onboarding activities in alignment with internal risk management and compliance protocols.
Provide clear and consistent information to clients and internal partners regarding AML/KYC onboarding requirements, documentation standards, and account opening processes.
Proactively engage with client contacts to communicate onboarding timelines, required documentation, and next steps needed to support completion of the onboarding process.
Support Customer Due Diligence (CDD) activities by collecting, reviewing, and validating required information to ensure compliance with Anti‑Money Laundering (AML), Know Your Customer (KYC), money services business requirements, high‑risk industry indicators, and other applicable regulatory or policy standards.
Maintain accurate records and supporting documentation in designated systems to ensure auditability, regulatory readiness, and adherence to record‑retention requirements.