Caseworker

The Salvation Army Canada and Bermuda Territory • Yellowknife, NT

7d • Onsite

About The Position

For over 130 years, The Salvation Army has served communities in Canada and Bermuda, assisting more than 2 million people annually with necessities like food, clothing, and shelter. Rooted as a worldwide Christian church, the organization also supports individuals facing unemployment, addiction, and family challenges, continually adapting to meet emerging needs. Its mission, vision, and values are hope, service, dignity, and stewardship, and it hires and serves people of all backgrounds. The Salvation Army's mission is to share the love of Jesus Christ, meet human needs, and be a transforming influence in communities. The Caseworker role focuses on helping clients navigate social adjustment problems, assisting them in setting goals, monitoring progress, and preparing discharge and other plans. This role contributes to The Salvation Army's broader mission and values, maintaining service standards that reflect its spiritual and social commitment to the community.

Requirements

• Completion of College diploma in Social Services/Work, Criminology, Psychology, Correctional Services, or other related fields.
• Certification in First Aid and CPR.
• At least 2 years of related experience is a minimum requirement for this role.
• Thorough knowledge of homelessness, addiction, mental health etc.
• Experience in caring for people who require physical, emotional and psychosocial support.
• Experience working with a diverse population.
• Knowledge of MS Office.
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to offer care in a respectful manner, to assess and report changes in physical and emotional well-being and to offer a compassionate approach to each client and their family.
• Must demonstrate a positive attitude towards the homeless and individuals with substance abuse and concurrent problems, including mental health concerns.
• Strong oral and written communication skills.
• Strong organizational skills and the ability to follow detailed instructions accurately.
• Patience and ability to deescalate situations with strong conflict resolution skills.
• High level of integrity, confidentiality, and professional ethics, with a balanced sense of fairness and flexibility.
• Adaptability to change and frequent interruptions.
• Ability to work effectively in a team-oriented environment and take the initiative.
• Demonstrated attention to detail with good analytical and problem-solving skills.
• Demonstrated patience, understanding, and professionalism in all interactions.
• Excellent interpersonal and communication skills, including active listening, empathy, and the ability to work effectively with staff, clients, families, volunteers, and visitors from diverse cultural backgrounds.

Responsibilities

• Provide comprehensive case management services, including client assessments, case planning, coordination, documentation, and referrals to internal and external supports.
• Collaborate with multidisciplinary partners such as law enforcement, healthcare providers, Indigenous organizations, and social service agencies to support client outcomes as directed.
• Contribute to program development by offering feedback on program design, materials, and policies, and supporting implementation across multiple program sites.
• Assist with program delivery and administration, including data tracking, outcome measurement, monthly reporting, and preparation of project summaries.
• Facilitate referrals and applications for clients to access community resources, benefits, or specialized services, ensuring appropriate follow-up and documentation.
• Conduct home visits and deliver in-home training or support services in alignment with program requirements as directed.
• Participate in stakeholder engagement activities, including outreach, community events, committee involvement, and development of external partnerships as assigned.
• Support program innovation by applying knowledge of relevant issues, contributing to training materials, and identifying creative approaches to service delivery and crisis intervention.
• Support compliance with all program procedures, health and safety standards, and organizational policies in the execution of duties.
• Participate in ongoing professional development, including training sessions, team meetings, and learning lab initiatives to enhance service effectiveness.
• Maintain accurate client records, case notes, and statistical data to support program evaluation and continuous improvement.
• Represent the organization in a respectful and professional manner, reflecting the mission and values of The Salvation Army.
• Other related duties as assigned.

Benefits

• health and dental benefits
• paid vacation
• sick time
• RRSP’s
• potential to experience flexibility at work
• expand our skills and advance our careers as together we build a culture of continuous learning and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees