Caseworker

The Salvation Army Canada and Bermuda Territory•Yellowknife, NT

8d•Onsite

About The Position

The Caseworker provides day to day residential support and guidance to adults with chronic mental health needs living in a shared home or in the community. They are responsible for teaching and assisting clients with life skills and fostering social inclusion to enhance independence. The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years, building on its roots as a world-wide Christian church. Each year, they help more than 2 million people by providing necessities such as food, clothing, and shelter, and supporting those experiencing unemployment, addiction, and family challenges. The organization continually adapts and innovates to meet emerging needs and lives out its mission, vision, and values of hope, service, dignity, and stewardship. As a faith- and values-based organization, The Salvation Army hires and serves people of all backgrounds and walks of life.

Requirements

Post-Secondary Education with a focus on Social Work or Nursing and or at least (2) years’ experience working as a support worker in a residential/outreach setting.
First Aid & CPR.
Verbal Judo and/or NVCI.
Mental Health First Aid.
Suicide Intervention.
Life skills and recreational programming for high needs client.
WHMIS.
Update Immunization Record.
Clear Criminal Record Check.
Valid Driver’s License – Clean Abstract.
Case management and counselling skills.
The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment.
Effective communication in English both written and oral.
Effective assessment, observation and recording skills.
Ability to work within a teamwork structure though will be required to work with minimal supervision.
Effective interviewing, report writing and group facilitation skills.
Understanding and skilled in working with: Aboriginal and Inuit Cultures: Addictions: Mental Health and other social issues.
Computer skills are required.
Ability to uphold and enforce policies and procedures.
Effective interpersonal communication and interactive skills with individuals experiencing chronic mental health issues, effects of intoxication and other behavioural issues.
Valid Vulnerable Sector Screening (required to complete/provide).
Valid First Aid certificate (required to complete/provide).
WHMIS (required to complete/provide).
The Salvation Army on-line certification for abuse prevention (required to complete/provide).
Clear internal abuse registry check (required to complete/provide).
Participate in mandatory yearly training (required to complete/provide).

Responsibilities

Keeps abreast of the day-to-day operation and client issues.
Implements case plans and monitor’s progress.
Provides advocacy services or teaches self-advocacy for clients.
Ensures clients understand and adhere to program rules and responsibilities.
Makes or recommends referrals to other professionals, as necessary.
Supports clients to have annual medical, dental and optical appointments and access to medical treatment as required.
Coordinates client referrals to services with other agencies (income support, employment, counselors).
Provides input to Primary Support Worker and/or Program Supervisor for client case conferences.
Completes situational/observational assessments of relevant individual client factors.
Assists Primary Support Worker in completing assessments regarding client’s life skills, safety and physical/emotional risk as observed while on shift.
Implements emergency/incidental behavioral interventions, including utilizing Non-Violent Crisis Intervention training.
Identifies and documents potential problematic or maladaptive behaviors.
Implements and monitors behavioral modification strategies.
Provides incidental problem solving and emotional support to clients.
Provides immediate stabilization crisis management support and provides emergency incidental behaviors management.
Implements formal sessions for clients or refers them to external agencies that offer formal sessions on a variety of topics including anger management; grief and loss; sexuality; self-esteem; abuse; violence; addictions and personal safety.
Organizes and implements a daily schedule that incorporates client needs.
Organizes and implements recreational activities and participation in community activities for/with clients.
Implements weekly routines e.g., doctor’s appointments, shopping, menus, etc.
Accompanies or assists clients to obtain transportation to a variety of activities, locations and meetings. Including driving van, assisting clients in and out of van as needed, participating in activities, etc.
Provides input into the development and implementation of short- and long-term plans for their area of responsibility.
Attends team meetings and training sessions to contribute to the identification and resolution of trends or issues that will affect the program.
Interacts with others involved with clients to support the client’s relationships with family and the community.
Maintains open communication with other resources, professionals and agencies.
Utilizes communication skills to ensure positive image of organization in community.
Promote independent problem solving and decision-making skills.
Support clients to assess and prioritize their needs for specific life skills topics.
Promotes, assists and teaches life skills on an informal, day-to-day basis during all aspects of daily routines.
Implements and monitors formal teaching plans.
Provides information and life skills support to clients related to personal, family, housing, healing, safety, work, school, income maintenance, etc.
Role models, encourages and assists clients to practice self-help and non-violent problem-solving skills daily.
Makes general and specific recommendations for improvement of program equipment.
Implements client’s budgets as per Primary Support Worker’s direction.
Provides input to Primary Support Worker for the preparation of monthly client reports.
Prepares incident reports and client specific information in client files.
Completes and maintains records such as medical files, incident reports, accounting sheets, client finances, observation notebooks on clients, logbooks, and communication books where required.
Maintains record keeping systems.
Communicates accurate information in meetings.
Informs Primary Support Worker of supplies, program materials and equipment needing to be purchased.
Performs other tasks as assigned by the Primary Support Worker.
Complies with The Salvation Army policies and procedures.
Fills in for the Primary Support Worker when required.
Follows safety measures and provides appropriate responses to emergencies and confrontations using non-violent crisis intervention training.
Reports all incidents of suspected client abuse to Primary Support Worker, and Program Supervisor and follows organizational protocols.
Ensures the program safety policies are followed at all times.
Ensures that the safety, cleanliness and tidiness of the program site is maintained.
Ensures personal knowledge of individual client’s medication considerations and special medical conditions.
Administers medications according to prescriptions and agency policy when required.
Reports all accidents, injuries and illnesses to the Program Supervisor, and completes incident reports.
Responds to injury, using first aid and CPR training and agency policy.
Implements or participates in fire drills as determined by Program Supervisor.
Supports client’s in meeting the medical needs.
Ensures clients are not placed at unreasonable levels of risk either in or outside the home.
Ensures needed repairs and maintenance are reported to the supervisor.
Communicating with medical professionals to ensure client’s medical needs are met.
Ensures that staff has access to information on individual clients’ medication considerations and special medical needs.