Caseworker

Cencora•Quebec, ON

8d•Onsite

About The Position

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada, marketed through their Innomar Strategies business. Cencora is a leading global pharmaceutical solutions company dedicated to improving the lives of people and animals by connecting manufacturers, providers, and patients to ensure access to necessary therapies. The company is purpose-driven, with team members united in creating healthier futures and helping partners bring innovations to patients worldwide, thereby creating unparalleled access and impact at the center of health.

Requirements

Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
A minimum of one (1) year experience in customer service
Ability to multitask
Attention to detail
Strong Problem solving skills
Working knowledge of Word, Excel and Outlook
Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Nice To Haves

Bilingual (French/ English) an asset
Experience in the medical and pharmaceutical field is an asset

Responsibilities

The management of the assigned projects and/or cases
Adherence to the general company processes
Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals
Document each activity in program specific database
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring
Responsible to report all Adverse Events to the assigned units/departments
The Caseworker will also be assigned other duties and tasks as required from time to time

Benefits

Compensation
Benefits
Resources that enable a highly inclusive culture
Support our team members’ ability to live with purpose every day
Medical care
Dental care
Vision care
Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
Variety of training programs
Professional development resources
Opportunities to participate in mentorship programs
Employee resource groups
Volunteer activities