CSR Warehouse II - Ssc

Mohawk Industries•Denver, CO

7d•Onsite

About The Position

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional CSR Warehouse Associate II to join our TEAM! As the CSR Warehouse Associate II, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Primary Objective To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Performs a variety of material handling duties associated with the warehouse. Process sales orders and resolve customer product or service issues as needed. Primary Function and Scope Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts. Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments and stock material, processing customer returns, and notifying management of damaged shipments for freight claims. Operates forklift equipment. Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management. Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution). Responsible for keying in orders, processing faxes, and preparing reports. Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. Participates in special projects and performs additional duties as required.

Requirements

High School Diploma or GED equivalency required
1 or more years customer service experience
Certified Forklift Operator
Moderate level of computer skills in Word and Excel

Nice To Haves

Focus on customer account management preferred
Prior tile industry knowledge is preferred
3+ years of previous warehouse experience preferred

Responsibilities

Pulls/assembles customer orders
Checks outbound orders for accuracy/completeness
Performs inventory stock checks
Restocks and labels vendor products
Maintains displays (tools, caulk, etc.)
Moves, stores, and replenishes material
Conducts daily cycle counts
Receives and unloads inbound material
Processes inbound shipments and stocks material
Processes customer returns
Notifies management of damaged shipments for freight claims
Operates forklift equipment
Provides customer account management (order entry, order inquiry, product information, order status, pricing, stock check, transportation management)
Provides customer service for a high volume of inbound calls using ACD
Keys in orders
Processes faxes
Prepares reports
Interfaces with various groups to address customer inquiries and order issues
Participates in special projects
Performs additional duties as required