CSR II

Ace Careers Website • The Woodlands, TX

2d • Onsite

About The Position

We are seeking a CSR II to join our team. As one of the nation's leading parking management experts, we recognize that our people are what make our company successful. With over 75+ years in business, we understand the importance of treating our clients, partners, guests, and team members with utmost respect and courtesy. We are a large, privately held management company with the experience and passion to withstand the test of time and disrupt the marketplace with new technologies. Our company has a strong, distinctive culture influenced by a shared vision, style, and values. Our values of clear communication, caring, loyalty, humility, and a deep commitment to community guide our decision-making and define how we treat everyone. We guard these values fiercely.

Requirements

• A valid Driver's License
• Must be able to stand and walk up to 8 hours per shift.
• Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
• Experience dealing with irate customers and resolving customer issues and/or complaints.
• An outgoing and enthusiastic personality.
• Willingness to do whatever it takes to earn a “Thank You.”

Responsibilities

• Greet guests warmly and professionally, establishing a positive first impression.
• Provide clear directions and information on parking rates and payment options.
• Report any security concerns, incidents, or maintenance issues to the appropriate authorities or management.
• Assist fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department.
• Greet customers with a friendly and helpful attitude, assisting them with parking and locating available spaces.
• Keep parking lots and surrounding areas clean and free of debris, including trash cans.
• Offer exceptional service by going the extra mile to assist customers with their needs.
• Offer assistance with parking and directions as needed.
• Maximize profitability by providing exceptional customer service.
• Perform routine maintenance tasks, such as cleaning and clearing debris from parking areas and walkways.
• Report any equipment malfunctions or maintenance needs for timely repairs.
• Assist with office duties, including answering phones and emails.
• Assist customers with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
• Assist customers with locating vehicles.
• Direct customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
• Resolve customer requests, questions, and complaints.
• Patrol parking areas on a golf cart in order to prevent vehicle damage and vehicle or property thefts.
• Actively look for ways to assist customers.

Benefits

• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday for full-time and part-time employees
• Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed