Warehouse CSR

Tire Discounters, Inc.•Sharonville, OH

1d•Hybrid

About The Position

The Warehouse Operations and Customer Service Representative is responsible for supporting customer service functions and warehouse operations to ensure efficient order processing, communication and product flow. The role combines hands-on operational tasks with customer support responsibilities, providing responsive service and ensuring a great experience for every internal and external customer.

Requirements

Strong phone, email, in person communication skills using active listening
Proficient in Microsoft Office 365 including Outlook, as well as other software programs and tools, needed to perform essential job functions
Flexible communication style, with the ability to respond to different customer personalities, maintaining professional and demeanor
Collaborative mindset and strong team work orientation
Dependability and accountability in performing job duties and meeting deadlines
Strong attention to detail and accuracy in documentation and data entry
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
Strong Customer Service and Support skills
Proven customer support experience, or experience as a client service representative preferred
Minimum High-School Diploma (or equivalent)
Minimum one year of experience in customer support and/or warehouse environment

Nice To Haves

Experience operating MHE and working in a distribution/warehouse environment is strongly preferred
Automotive parts and/or service background is helpful

Responsibilities

Processing and printing of orders
Handling calls related to orders and inbound shipments
Preparing driver delivery paperwork, logs, scheduling inbound deliveries
Preparing ASN’s and other receiving documents
Maintaining information regarding Safety and Production KPI’s
Assisting as needed with Supply order fulfillment
Active participation on the warehouse floor, including operating material handling equipment to support warehouse operations
Upholding Tire Discounters values of a family-owned company, by consistently demonstrating commitment to exceptional customer service
Manage and respond to in-bound, and out-bound calls, email, and online orders
Execute order processing through our Tire Works Sales Order system and WMS system
Print work orders and related documents
Schedule Inbound trailers, create ASN’s and prepare receiving paperwork
Build trust and positive relationships with internal customers through communication and follow up
Provide accurate and timely information using the correct and appropriate methods, processes, and tools
Track and report safety and warehouse KPI’s
Exceed customer expectations by providing accurate and timely information, detailed follow-up, and outstanding customer service
Maintain and organize Delivery Driver paperwork, compliance logs and DOT records for all drivers
Organize and maintain safety and training records
Operate MHE such as stock pickers and walkie riders as required
Assist warehouse team with loading, unloading, stocking and general floor operations
Use material handling equipment to retrieve, stock, or organize products at heights up to 20 feet
Participate in safety and equipment training programs and comply with all safety policies