CSR Sales Representative (Bilingual English/Spanish)
About The Position
The CSR Sales Representative handles customer inquiries, resolves issues, and promotes insurance products and services. The role requires fluency in English and Spanish to communicate effectively with a diverse customer base. The representative engages customers to understand their needs and provide personalized solutions, while using upselling and cross-selling techniques to support sales opportunities. The position is based in Pharr, Texas, and is full-time, with a stated pay range of $16.00–$17.00 per hour. The employer is a bilingual insurance agency serving clients across Florida and Texas, offering auto, home, life, and commercial insurance solutions. The company describes itself as fast-growing and says it invests in employees, recognizes performance, and offers paths for growth, including the possibility of owning a location.
Requirements
- Fluency in English and Spanish is mandatory.
- High school diploma or equivalent.
- Basic computer proficiency, including familiarity with CRM systems and Microsoft Office applications.
- Excellent verbal and written communication skills, including the ability to explain solutions clearly and concisely.
- Strong problem-solving skills focused on timely and effective resolutions.
- Strong organizational and time-management skills to handle multiple tasks efficiently.
- Professional and energetic, with the ability to work in a fast-paced environment and adapt to changing priorities.
- Reliable transportation is required.
Nice To Haves
- Previous experience in a call center or customer service role.
- Experience in sales or telemarketing.
- One year of customer service experience is preferred, preferably in an insurance-related field with a 2-20/440 license.
Responsibilities
- Handle incoming customer calls promptly and professionally.
- Make outbound calls to follow up on inquiries, resolve issues, or promote products and services.
- Identify customer concerns and resolve them effectively to provide a positive customer experience.
- Use problem-solving skills and product knowledge to address inquiries and complaints accurately and efficiently.
- Offer personalized solutions and recommendations based on customers’ needs and preferences.
- Promote products and services, using upselling and cross-selling techniques to pursue sales opportunities.
- Maintain accurate records of customer interactions, inquiries, resolutions, and follow-up actions.
- Collaborate with team members and other departments on complex issues, escalating unresolved issues when necessary.
- Follow company policies and procedures, including regulatory requirements and data protection guidelines.
- Attend required sales and customer service training sessions.
- Execute local store marketing initiatives and other marketing efforts.
- Represent the company in business-related activities.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
