CSR Sales Representative (Bilingual English/Spanish)
About The Position
We are seeking a motivated, professional Bilingual Customer Service Sales Representative to handle customer inquiries, resolve issues, and promote the company’s products and services. Fluency in English and Spanish is essential for communicating with the agency’s diverse customer base. The position is located in San Antonio, Texas, and is full-time, with an hourly pay range of $16.00–$17.00. The company is a bilingual insurance agency serving clients in Florida and Texas, offering auto, home, life, and commercial insurance solutions. It describes itself as a fast-growing agency that invests in employees, recognizes performance, and offers opportunities for growth, including the possibility of owning a location.
Requirements
- Bilingual proficiency in English and Spanish.
- High school diploma or equivalent.
- Basic computer proficiency, including familiarity with CRM systems and Microsoft Office applications.
- Excellent verbal and written communication skills, with the ability to explain solutions clearly and concisely.
- Strong problem-solving skills and a focus on timely, effective customer issue resolution.
- Strong organizational and time-management skills to handle multiple tasks efficiently.
- Professional, energetic, and able to work in a fast-paced environment and adapt to changing priorities.
- Reliable transportation.
- One year of customer-service experience is preferred, preferably in an insurance-related field with a 2-20/440 license.
Nice To Haves
- Previous experience in a call center or customer-service role.
- Experience in sales or telemarketing.
- One year of customer-service experience, preferably in an insurance-related field with a 2-20/440 license.
Responsibilities
- Handle incoming customer calls promptly and professionally.
- Make outbound calls to follow up on inquiries, resolve issues, and promote products and services.
- Identify customer concerns and resolve them effectively to provide a positive customer experience.
- Use problem-solving skills and product knowledge to respond to inquiries and complaints.
- Resolve customer issues and inquiries efficiently while maintaining accuracy and quality.
- Understand customers’ needs and preferences and provide personalized solutions and recommendations.
- Promote products and services using upselling and cross-selling techniques.
- Maintain accurate records of customer interactions, inquiries, resolutions, and follow-up actions.
- Collaborate with team members and other departments on complex issues, escalating unresolved matters when necessary.
- Follow company policies and procedures, including regulatory compliance and data-protection guidelines.
- Attend required sales and customer-service training sessions.
- Carry out local store marketing initiatives and other marketing efforts.
- Represent the company in business-related activities.
- Perform other duties as assigned.
Benefits
- The company describes opportunities for career growth, including the possibility of owning a location.
- The company states that it invests in employees and recognizes performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
