CSR-Order Fulfillment Coordinator

The Gund Company • El Marques, ME

19h • Hybrid

About The Position

Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do! The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business. This role manages the Order Fulfillment Process to ensure the complete satisfaction of the customer’s requirements. It is the second of three levels of customer service work. You will receive questions from customers and follow established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, quoting, product or service. Representatives require limited supervision.

Requirements

• Ability to communicate effectively and professionally with customers to understand and respond to their needs in a responsive fashion.
• Ability to establish and improve company procedures for using our software system to efficiently manage the order fulfillment process.
• Proficiency with Windows based software including Microsoft Office Applications.
• Basic to intermediate math aptitudes and a detail oriented information processing capability.
• Requires high school graduate reading, communication, math and problem solving skills with 2+ years’ experience.
• Strong math skills and a detail oriented information processing capability.

Nice To Haves

• A college degree in business or equivalent experience with formal training, preferred.
• Experience with reading and interpreting technical drawings preferred.
• A college degree in business or equivalent experience with formal training, preferred.

Responsibilities

• Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
• Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).
• Proactively follow up on quotes to understand what it will take to earn customer business.
• Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
• Follow up on all opportunities for growth in our customer relationship.
• Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production team, and determine our opportunities to earn additional business.
• Coordinate with the Production Department to obtain accurate job cost estimates.
• Follow up on job cost performance using gross margin reports and make necessary quotation adjustments for repeat business.
• Manage customer inventory requirement through use of Purchase Requisition Process.
• Assist with RMA’s, NCM’s and DDB Red Cards regarding customer complaints.

Benefits

• Health, Dental, Vision, Life, and Disability
• 401(k) retirement savings program with a 50% employer match up to 6% of contributions
• Employee Stock Ownership Plan (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees