CSR-Order Entry Administrator
About The Position
The Gund Company is a leading manufacturer of engineered material and electrical insulation solutions serving customers across a wide range of industries. They are looking for an organized, customer-focused professional to join their team as a CSR / Order Entry Administrator. This role is ideal for someone who enjoys helping customers, solving problems, coordinating with multiple departments, and working in a fast-paced manufacturing environment. The position plays a critical role in ensuring customers receive exceptional service from quote request through order fulfillment.
Requirements
- High School Diploma or GED.
- Strong customer service and communication skills.
- Excellent attention to detail and data accuracy.
- Strong organizational and problem-solving abilities.
- Proficiency with Microsoft Office, including Outlook, Excel, and Word.
- Ability to multitask and prioritize in a fast-paced environment.
Nice To Haves
- 2+ years of Customer Service, Order Entry, Inside Sales, or administrative experience in a manufacturing environment.
- Experience using ERP systems, CRM software, or order management systems.
- Experience reading manufacturing drawings or technical documentation.
- Bilingual English/Spanish is a plus.
Responsibilities
- Enter and process customer orders accurately using ERP and CRM systems.
- Coordinate with Production, Purchasing, Sales, and Customer Service teams to ensure on-time delivery.
- Provide customers with order updates, shipping information, and tracking details.
- Assist with quote preparation and order management activities.
- Manage customer inventory requirements and order replenishment needs.
- Respond quickly and professionally to customer inquiries.
- Monitor open orders and proactively communicate potential delays.
- Review pricing and order requirements to ensure accuracy and profitability.
- Assist with Return Material Authorizations (RMAs) and customer issue resolution.
- Maintain accurate records and customer information within company systems.
Benefits
- Medical, Dental, and Vision Insurance
- Company-Paid Life and Disability Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Employee Assistance Program (EAP)
- Profit Sharing Program
- Career Development and Growth Opportunities
- Safe and Healthy Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
