CSR-Order Entry Administrator

The Gund Company - Memphis•Memphis, TN

9d•Onsite

About The Position

The Gund Company is seeking an organized, customer-focused professional to join their team as a CSR / Order Entry Administrator. This role is ideal for someone who enjoys helping customers, solving problems, coordinating with multiple departments, and working in a fast-paced manufacturing environment. The position plays a critical role in ensuring customers receive exceptional service from quote request through order fulfillment.

Requirements

High School Diploma or GED.
Strong customer service and communication skills.
Excellent attention to detail and data accuracy.
Strong organizational and problem-solving abilities.
Proficiency with Microsoft Office, including Outlook, Excel, and Word.
Ability to multitask and prioritize in a fast-paced environment.

Nice To Haves

2+ years of Customer Service, Order Entry, Inside Sales, or administrative experience in a manufacturing environment.
Experience using ERP systems, CRM software, or order management systems.
Experience reading manufacturing drawings or technical documentation.
Bilingual English/Spanish is a plus.

Responsibilities

Enter and process customer orders accurately using ERP and CRM systems.
Coordinate with Production, Purchasing, Sales, and Customer Service teams to ensure on-time delivery.
Provide customers with order updates, shipping information, and tracking details.
Assist with quote preparation and order management activities.
Manage customer inventory requirements and order replenishment needs.
Respond quickly and professionally to customer inquiries.
Monitor open orders and proactively communicate potential delays.
Review pricing and order requirements to ensure accuracy and profitability.
Assist with Return Material Authorizations (RMAs) and customer issue resolution.
Maintain accurate records and customer information within company systems.