CSR/Dispatcher
About The Position
The Air Traffic Controller of the Company At Carter's Plumbing, Heating & Cooling, our mission is simple: Growing Together as a Team to Serve Every Customer with Excellence—and have fun doing it. We're looking for a CSR / Dispatcher who can keep customers happy, technicians productive, and the schedule running smoothly. If you thrive in a fast-paced environment, love helping people, and enjoy the challenge of juggling multiple priorities, this could be the perfect fit. Every day is different. One minute you're helping a customer with a plumbing emergency, the next you're finding a way to maximize a technician's schedule or turning an inbound call into a booked appointment.
Requirements
- 1+ years of CSR, dispatch, call center, or scheduling experience
- Previous HVAC, plumbing, electrical, or home service industry experience required
- Service Titan experience strongly preferred
- Experience handling high call volume
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Strong attention to detail and follow-through
- Ability to prioritize emergency calls and changing schedules
- Comfortable discussing memberships and financing options
- Ability to convert inbound calls into booked appointments
- Positive attitude and team-first mentality
Nice To Haves
- Previous dispatch experience
- Outbound calling experience
- Membership sales experience
- Experience managing technician schedules
- Inside sales experience
- Ability to de-escalate upset customers
- Basic understanding of plumbing and HVAC terminology
- Bilingual communication skills
Responsibilities
- Answer inbound customer calls with professionalism and urgency
- Schedule plumbing and HVAC service appointments
- Dispatch technicians efficiently throughout the day
- Manage schedule changes, cancellations, and emergency calls
- Communicate with customers regarding appointment status and expectations
- Support technician utilization and route efficiency
- Document customer interactions accurately in Service Titan
- Assist with outbound calling campaigns and membership follow-up
- Educate customers on memberships, financing, and available services
- Deliver an exceptional customer experience on every interaction
Benefits
- Medical, dental, and vision benefits
- Paid time off and holidays
- 401(k) with company match
- Career growth opportunities
- Year-round stability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
