CSR/Dispatcher

NearU, and Affiliate Regional HVAC Branches • Phoenix, AZ

6d • Onsite

About The Position

Join a team that values craftsmanship, growth, and doing the job right the first time. At George Brazil, we don’t just install HVAC systems—we deliver comfort, efficiency, and reliability to every customer we serve. We’re looking for an experienced Customer Service Representative/Dispatcher who takes pride in their work and wants to grow with a high-performing team.

Requirements

• High School Diploma, or equivalent.
• Beginner Microsoft Word & Excel skills required
• Possess a strong knowledge of HVAC terms, operation, application and installation

Nice To Haves

• HVAC industry experience preferred

Responsibilities

• Dispatch service calls to technicians or field staff based on availability, urgency, and skill set
• Monitor call queues and job status to ensure timely completion
• Update scheduling systems and track dispatched calls for accuracy and follow-up
• Make outbound calls to confirm appointments, follow up on service requests, and provide updates
• Contact customers regarding missed calls, service delays, or rescheduling needs
• Conduct courtesy calls, satisfaction checks, or reminder calls as required
• Provide professional, courteous, and solution-oriented customer support
• Accurately document customer interactions, notes, and outcomes in CRM or dispatch systems
• Resolve basic customer concerns and escalate complex issues when necessary
• Maintain accurate customer records, schedules, and service logs
• Communicate effectively with internal teams to ensure service expectations are met
• Support reporting, call tracking, and performance metrics as assigned

Benefits

• Free Medical, dental, and vision benefits
• Paid time off and 2 Floating Holidays, plus sick time
• Ongoing training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED