Emergency CSR - Job Dispatcher
About The Position
Join RooterMan of Indiana as an Emergency Job Dispatcher, where you'll play a crucial role in connecting our customers with essential plumbing services. This position is for taking emergency calls from 4:30pm - 11pm Monday through Friday and from 7am - 10pm on Saturday and Sunday. RooterMan of Indiana has been serving the community for over 20 years, providing top-notch plumbing services that customers trust. Our commitment to quality and customer satisfaction makes us a leader in the industry, and our supportive team culture ensures that employees love coming to work every day. Flexible work from home options available. Rooter-Man offers fast and dependable services for all of your drain and plumbing needs. Rooter-Man is part of the national family of home services brands called Premium Service Brands. We offer great opportunities for you to work and grow with us. Rooterman also has a Chimney Service division for those interested in a career in chimneys, brick work, general masonry, and/or fireplaces.
Requirements
- High school diploma or equivalent; some college experience preferred.
- Previous experience in customer service or dispatching is a plus.
- Strong communication skills, both verbal and written.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Proficient in using computer systems and Service Titan dispatching software.
- Excellent problem-solving skills and a customer-focused attitude.
- Availability to work evenings, weekends, and holidays.
- Reliable and punctual with a strong work ethic.
Responsibilities
- Answer incoming calls and assess customer needs for emergency plumbing services.
- Schedule appointments and dispatch technicians efficiently to job sites.
- Maintain accurate records of customer interactions and service requests.
- Provide exceptional customer service and support throughout the service process.
- Coordinate with field technicians to ensure timely and effective service delivery.
- Utilize dispatch software to optimize routing and scheduling.
- Handle customer inquiries and resolve issues with professionalism and care.
- Assist in maintaining a clean and organized dispatch area.
Benefits
- Company parties
- Dental insurance
- Health insurance
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
