CSR/Dispatcher - North Dallas, TX

PatchitUP of North DallasFrisco, TX
Hybrid

About The Position

Welcome to PatchitUP! At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher.

Requirements

  • Excellent phone and communication skills.
  • Strong multi-tasking abilities.
  • Fluent in English.
  • Self-starter, motivated, and a doer.

Nice To Haves

  • Preferred experience with ServiceTitan software.
  • Experience in scheduling and dispatching for a home service company is preferred.
  • Spanish is a plus.

Responsibilities

  • Use ServiceTitan software to manage schedules and dispatch technicians.
  • Communicate effectively with customers, technicians, and management.
  • Handle customer calls for scheduling, rescheduling, and job coordination.
  • Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.
  • Follow up on unsold estimates and completed work, soliciting reviews for technician performance.
  • Monitor lead quality.
  • Request lead credits when necessary.
  • Ensure rapid response to leads within 5 minutes.
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