CSR/Dispatcher - North Dallas, TX

PatchitUP of North Dallas • Frisco, TX

21h • Hybrid

About The Position

Welcome to PatchitUP! At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher.

Requirements

• Excellent phone and communication skills.
• Strong multi-tasking abilities.
• Fluent in English.
• Self-starter, motivated, and a doer.

Nice To Haves

• Preferred experience with ServiceTitan software.
• Experience in scheduling and dispatching for a home service company is preferred.
• Spanish is a plus.

Responsibilities

• Use ServiceTitan software to manage schedules and dispatch technicians.
• Communicate effectively with customers, technicians, and management.
• Handle customer calls for scheduling, rescheduling, and job coordination.
• Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.
• Follow up on unsold estimates and completed work, soliciting reviews for technician performance.
• Monitor lead quality.
• Request lead credits when necessary.
• Ensure rapid response to leads within 5 minutes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed