CSCD Business Analyst I

Travis County•Austin, TX

4d•Onsite

About The Position

Provides routine technical consulting and support to define, develop, and improve business processes in response to user and organizational needs. Works with departmental management and staff to identify problems and requirements, and serves as a liaison between department users and Information Technology. Supports basic departmental applications and functions, performs routine IT duties, and may assist with process redesign and documentation for simple applications. The role works under moderate supervision with limited latitude for independent judgment and initiative. It may require a flexible work schedule to meet departmental needs. The Business Analyst I is the first of four business analyst-related classifications in the Information Technology job family. The position supports users and systems through process analysis, application and software testing, basic network administration, hardware and software installation and troubleshooting, database support, reporting, and end-user assistance. It also participates in cross-functional projects and may support department-specific websites and document-management systems.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a directly related field, or an equivalent combination of education and experience that provides the knowledge, skills, and abilities to perform the job.
Valid Texas Driver’s License.
Knowledge of the policies, practices, procedures, and terminology of the assigned function.
Knowledge of applicable federal, state, local, and county laws, rules, regulations, and guidelines.
Knowledge of IT hardware, software, and peripherals related to the assigned function; automated business applications and their interfaces; software engineering and the software development lifecycle; and computer equipment and software packages such as word processing, spreadsheets, and databases.
Skill in understanding technical problems and solutions in relation to current and future business needs; problem-solving and decision-making; user training; network administration and maintenance; translating moderately complex concepts; hardware and software installation, maintenance, and troubleshooting; and verbal and written communication, including presentations and explaining technical matters in non-technical language.
Ability to learn and use the department’s case-management system; identify and analyze end-user problems and develop practical technology solutions; work independently and as part of a team; manage time, multiple tasks, and diverse activities; research, compile, analyze, interpret, and prepare memorandums or reports; and establish effective working relationships with departmental clients, outside agencies and providers, County employees and officials, and the public.
Ability to meet the physical requirements of the position, including occasional lifting or carrying of up to 35–40 pounds and the listed mobility, coordination, and manual-dexterity requirements.
Criminal, education, and employment background checks are required.

Nice To Haves

Microsoft Certified Systems Engineer (MCSE) Certification.
Certified Novell Administrator (CNA) Certification.
Certified Novell Engineer (CNE) Certification.

Responsibilities

Consult with users and departmental management to define problems, requirements, and process improvements.
Solicit and interpret client requests, document client needs and automated procedures, and recommend practical technology and process alternatives.
Analyze existing business processes and systems, identify gaps and improvement opportunities, develop performance measures, and assist with transitions to new processes.
Review and update processes to reflect changing departmental and organizational conditions.
Collaborate with IT staff and project teams on the analysis, design, programming, validation, testing, training, and maintenance of programs, processes, projects, and software.
Assist with application testing, product defect tracking, requirements activities, and coordination and monitoring of software development; establish test procedures and test and debug programs as needed.
Serve as a liaison with Information Technology System (ITS) for network administration within the department; potentially administer, install, maintain, and troubleshoot a stand-alone departmental network.
Install or assist with installing computer hardware, software, and peripheral devices; diagnose and troubleshoot user problems and provide limited user training.
Coordinate technical support provided by ITS and help maintain department hardware and software inventories.
Research, evaluate, acquire, and implement vendor hardware and software; make recommendations and potentially assist with purchasing.
Assist with development of enhancements for complex departmental databases and maintain production, development, and test database systems, including support and security for self-contained departmental databases.
Use reporting tools to develop simple business-process and statistical reports; research departmental data and recommend effective use of business information.
Document and catalog business and information-system processes and assist with configuring document-management systems.
Participate in cross-functional project teams and facilitate team building to identify and resolve system or process problems.
Potentially develop and maintain department-specific Internet or Intranet websites.
Provide end-user and system support for specified department applications and functions and produce periodic status and operational reports for management.
Perform other job-related duties as assigned.