CS Team Operator

Armstrongs•Cedar City, UT

About The Position

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented. Becklar Enterprise Monitoring is one of the fastest-growing alarm monitoring companies in the nation, headquartered in Ogden, UT near Weber State. Our mission is to save lives, protect property, and inspire peace of mind every day by monitoring burglar, fire, medical, and IOT alarms with the fastest response time in the industry. At Becklar, We Care F.I.R.S.T., which means we're Fun, Innovative, value Relationships, work to Serve each other and the community, and operate as a Team to extend Trust to those around us. Join us, and you'll have the opportunity to be a hero!

Requirements

Must be 18 years of age or older with a high school diploma or GED
Must be available to work Day/Early morning shifts
Ability to type a minimum of 40 wpm.
Must be willing to work 1 weekend day each week or every other weekend.
Must be willing to work holidays.
Ability to make a 6 month commitment to work here.
Must be able to pass a 2 week fully-paid training class.
Must be able to pass a pre-employment drug test and background check.

Nice To Haves

Prior customer service experience preferred.

Responsibilities

Process alarm signals quickly, accurately and professionally while managing stressful situations.
Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
Accurately document all responses for the alarm on the computer.
Learn and use new software to complete multiple tasks.
Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.