CS Phone Support Specialist

Coastal Payroll • San Diego, CA

22h

About The Position

Coastal Payroll Services is seeking a Client Support Specialist to answer client phone calls and help diagnose issues over the phone. The role provides support based on the company FAQ, routes calls to the appropriate HCM Specialist when needed, and may assist HCM Specialists when a team member is out. Coastal describes its workplace as fast-paced, fun, and creative, with leadership access, regular one-on-one check-ins, and team huddles focused on professional goals and employee growth.

Requirements

• Knowledge and experience in customer service or operations.
• Strong phone and web-based customer service skills.
• Knowledge of Microsoft Office products, including Excel, Word, and Outlook.
• Ability to multitask and work in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to stay organized, pay close attention to detail, and be accurate.
• Strong math and analytical skills.

Nice To Haves

• A BS/BA degree is preferred.

Responsibilities

• Answer phone calls from clients.
• Assist clients with questions or issues based on the company FAQ.
• Direct calls to the appropriate HCM Specialist when necessary.
• Potentially assist HCM Specialists when a team member is out.

Benefits

• Paid time off, including vacation, sick time, and holidays.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Life insurance and AD&D insurance.
• Work-from-home options.
• Employee referral bonus program.
• Incredible culture.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed