CS Connect Retail Channel Manager

Caesarstone • Charlotte, NC

12d • $50,000 - $100,000 • Hybrid

About The Position

The purpose of this role is to act as a catalyst for the regional sales teams in developing the framework and presentation of the managed program to customers. This is a centrally focused role that acts as resource and support for the sales team in the regions in building custom programs for customers. This is a day-to-day hybrid customer service, administrative sales support role to ensure smooth sales procedures.

Requirements

• 3-5 years’ experience in account management, business development, related field
• Bachelor’s Degree in Business Administration, Marketing & Communications or any related field
• The individual is dynamic and sharp with excellent attention to detail, and strong problem-solving skills.
• Ability to work effectively in a team environment as well as independently.
• Strong analytical skills and sound professional judgment.
• Proven track record in providing effective and high quality customer service
• Punctual, reliable to complete tasks on timely basis
• Able to work with tight deadlines in a multi-task, high priority environment
• Excellent communication, work management, collaboration and results orientation skills.
• Solid working knowledge of programs, database, Microsoft software (e.g. Outlook, Word, Excel, Oracle)

Nice To Haves

• Previous experience in CRM would be a high advantage.

Responsibilities

• Act as central point person for the US sales regions in developing the framework and presentation of the managed program for key customers.
• Act as expert resource for customers in conducting presentations and guiding the customer through the program concept, deliverables and expectations.
• Participate in meetings (in person or virtual) with potential large and/or strategic customers.
• Conduct ongoing virtual training sessions to educate participating CS Connect Program Retailers and Fabricators on systems and processes.
• Work with Marketing and Sales Leads to continue to enhance presentation materials, as needed, to ensure success of the program.
• Work with Channel Marketing and Sales Program Leaders to develop incentives, call to action emails and go to market strategies to ensure we retain current customers and acquire new customers.
• Develop channels to capture ongoing customer feedback both internally and externally; Collect and analyze feedback results and present findings to stakeholders.
• Identify opportunities for innovation and continuous improvement with managed program.
• Participate in regional or national Conventions and Trade Shows to promote the CS Connect program (i.e. Buyer Group Conventions, KBIS, etc.).
• Other duties as assigned.

Benefits

• Unlimited earning potential for entrepreneurial sales professionals who consistently exceed their goals.
• Starting base salary of $50,000 , with total target annual earnings of approximately $100,000 for employees meeting performance expectations.
• This position offers an uncapped incentive plan, providing top performers the opportunity to earn well above target compensation based on individual results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level