Crushing Parts Specialist

Toromont Cat • Pointe-Claire, QC

6d • CA$59,025 - CA$73,783 • Hybrid

About The Position

Toromont Cat is looking for a Crushing Parts Specialist to join their team. This role serves as a primary point of contact, playing a key role in understanding and providing proactive and valued parts solutions to ensure a superior customer experience. This position can be carried out from several locations.

Requirements

• 3+ years proven experience working in a parts operation
• Safety conscious and a mindset for continuous improvement
• Customer-centric with a proven ability to build and sustain customer relationships through effective communication and strong interpersonal skills
• Solid sales acumen with skills necessary to proactively and effectively link product knowledge to customer needs
• Exceptional organizational skills and ability to multitask, prioritize and adapt in a fast-paced deadline driven environment
• A positive, self-motivated team player with a sense of urgency and attention to detail
• Computer and systems literate with proficiencies in Microsoft Applications
• Willing and able to work flexible hours in support of the business needs

Nice To Haves

• Technical knowledge specific to the heavy equipment/truck parts industry would be an asset
• Knowledge of DBS, CAT SIS, or experience with similar systems would be beneficial

Responsibilities

• Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Manage Crushing parts inquiries and correspondence effectively over the phone through our 1-800 phone line and by email in a timely and courteous manner
• Enhance our customer's experience and commitment to brand loyalty by providing product expertise, relevant parts recommendations and regular communication of current and upcoming parts promotions
• Manage the daily functions of the parts operation, including sourcing, procuring and ordering parts, following up on backorders and credits, conducting inventory counts, processing cores and warranties as well as building hydraulic hoses for both internal and external customers
• Provide on call service as required, at times on weekends and evenings

Benefits

• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed