Cruise Consultant

Internova Travel Group•Remote,

21h•$41,626 - $68,292•Remote

About The Position

Cruise Specialists, an Internova Travel Group company, is an award-winning cruise and tour agency founded in 1987. The Cruise Consultant provides highly personalized service to existing and new clients and is expected to manage all aspects of booking a client’s vacation with minimal supervision. The consultant must be confident with Cruise Specialists’ products and procedures and meet established sales targets. The role aims to provide clients with a flawless experience and noteworthy service.

Requirements

At least 5 years of travel industry experience; cruise market experience is preferred.
Cruise line or travel agency experience.
Knowledge of most cruise lines, ships, and destinations around the world.
Knowledge of various cruise line booking tools.
Proven sales and customer service skills.
Competence with Excel, Word, and Zoom, and ability to learn new technology.
Friendly disposition and a natural willingness to do more than expected.
Ability to work independently and as a team member; self-starter.
Excellent written, verbal, and interpersonal communication skills.
Strong organizational skills, attention to detail, and ability to multitask.
Ability to work under pressure while maintaining a high level of accuracy.
Ability to recognize when management involvement is necessary.
Ability to absorb and retain information or maintain easily accessible records of it.

Nice To Haves

Experience in the cruise market.

Responsibilities

Research and prepare proposals to present to clients.
Provide clear, accurate pricing and explain the benefits of working with Cruise Specialists.
Recommend ancillary items, including insurance, hotels, and air travel.
Process quote requests from all lead channels promptly, enter transaction details into the Agent Mate reservation system, and follow up when appropriate.
Ensure clients receive the information needed for their vacation, including travel requirements, visas, final payment notices, and other reminders.
Book cruise reservations with all cruise lines, using online booking engines when possible.
Provide exceptional customer service to existing, new, and referred clients.
Address client issues and involve management as appropriate.
Participate in other duties and projects as assigned by the Director of Sales.

Benefits

Choice of two medical plans.
Choice of two dental plans.
Vision insurance.
Flexible spending accounts (FSAs).
Company-paid life insurance and AD&D.
Optional additional life insurance and AD&D.
Disability insurance.
Paid parental leave.
Paid time off.
401(k) plan with company match.
Discounted employee travel options.
Access to LinkedIn Learning webinars and courses.
Discounted pet insurance.
Discounted auto, home, and renters insurance.
The role may be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance.