Personal Cruise Advisor

Margaritaville at Sea • Orlando, FL

5d • Remote

About The Position

Margaritaville at Sea’s Personal Cruise Advisor is an outbound telephone sales role within the Contact Center. The advisor helps guests who book directly with the company plan and book cruises, recommends upgrades and other add-ons, and supports guests through sailing day. The role is performed independently in a fast-paced sales environment while meeting personal and department scorecard goals. The position is remote and full-time from home; travel to the Orlando, Florida headquarters may be required for in-office collaboration.

Requirements

• High school diploma or GED.
• Excellent customer service skills, including the ability to build rapport, listen actively, and resolve concerns over the phone.
• A solid grasp of sales techniques, including identifying guest needs and closing sales.
• Clear, confident, and friendly phone manner.
• Ability to manage multiple guest interactions, bookings, and follow-ups in a fast-paced environment.
• Comfort using CRM systems, booking platforms, Microsoft Outlook, Microsoft Teams, and Excel.
• Self-motivation to meet targets while working independently, and a positive attitude when priorities change.

Nice To Haves

• Experience in outbound sales, telesales, or a call center, especially in travel or hospitality.
• Familiarity with cruise products, itineraries, and onboard experiences.

Responsibilities

• Make 100 to 120 outbound calls per day to direct guests and meet or exceed booking goals.
• Guide guests through cruise planning and booking with personalized recommendations.
• Accurately process new individual reservation requests and capture all relevant details.
• Recommend upgrades, shore excursions, and other add-ons suited to guests’ preferences to grow revenue.
• Support guests from first inquiry through sailing day, answering questions and addressing their needs.
• Provide accurate information about itineraries, cabins, pricing, and terms and conditions.
• Escalate guest concerns to a supervisor when needed, providing complete information for resolution.
• Meet personal and department performance goals in a fast-paced, self-managed sales environment.
• Learn new systems and processes quickly and close sales with a guest-first approach.
• Follow department policies regarding attendance, punctuality, and conduct.

Benefits

• Medical, dental, and vision plans.
• Employee Assistance Program and other mental health resources.
• Company-paid term life and disability insurance.
• 401(k) plan with a company match.
• 10 company holidays plus 2 floating holidays.
• 15 vacation days per year.
• Complimentary stand-by cruises.
• Employee discounts on confirmed cruises.
• Special rates for family and friends.
• Training is provided.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED