Premium Cruise Custom Vacation Consultant

American Express • Sunrise, FL

3d • Hybrid

About The Position

As part of Team Amex, the Premium Cruise Custom Vacation Consultant works in a critical frontline contact-center role, answering calls from premium card members in a high-volume environment. The consultant creates personalized, exclusive travel experiences for Platinum Card Members, using American Express service, programs, and premium benefits to deliver memorable vacations and build long-term relationships and loyalty. Trips may include cruises, custom vacations, honeymoons, or reunions.

This is a hybrid role based in Sunrise, Florida. Candidates must work in the office at least three days per week and be flexible to work anytime between 8:00 a.m. and 11:00 p.m. Eastern Time, including weekends. Employment eligibility to work in the U.S. is required; American Express will not pursue visa sponsorship for this position.

Requirements

• At least 1 year of experience in tourism, travel, or cruises and tours.
• Experience in high-end customer service or sales roles.
• Demonstrated ability to provide premium customer service, ideally in a call center or comparable fast-paced, high-volume servicing environment.
• Basic geography knowledge, including the ability to locate continents, countries, and key travel destinations worldwide.
• Positive attitude and outlook, desire to learn, willingness to try new things, resilience through change, and optimism.
• Strong communication and active-listening skills, with the ability to adapt conversations to the situation and the Card Member’s communication style.
• Computer proficiency, including navigating multiple computer applications, Microsoft Office, and personal devices.
• Ability to succeed in a results-focused environment and meet or exceed goals.
• Ability to work nights and weekends.
• Ability to work in the office a minimum of three days per week in a hybrid role.
• Flexibility to work anytime between 8:00 a.m. and 11:00 p.m. Eastern Time, including weekends.
• Eligibility to work in the U.S.; visa sponsorship will not be pursued.

Responsibilities

• Deliver world-class customer service in an inbound, high-volume travel call-servicing environment.
• Create new bookings and service existing travel arrangements for Premium Card Members, delivering memorable travel experiences.
• Consult with customers to understand their needs and provide innovative, personalized interactions.
• Research, plan, and create personalized cruise and vacation experiences, including domestic and international flights, tours, hotels, and car rentals.
• Communicate relevant new and existing product offerings and value propositions to Card Members.
• Prioritize the Card Member experience and deliver service and outcomes aligned with the Membership First approach and American Express brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed