Crowd Manager – Ilitch Sports + Entertainment

Ilitch Sports + Entertainment • Detroit, MI

20h • Onsite

About The Position

The Crowd Manager is responsible for maintaining security and safety at venues and to ensure policy and procedures are followed to provide a safe and enjoyable environment for colleagues and guests attending events.

Requirements

• High school diploma or general education degree (GED).
• Possess a high level of integrity and ethical standards.
• Excellent customer service skills.
• Flexible schedule; must be able to work most event dates and times.
• Ability to work well under pressures and maintain a positive and professional attitude.
• Ability to sit, stand, navigate stairs, and/or walk for extended periods of time.
• Ability to conduct screening including physical searches and use of a hand held wand.
• Must have the physical stamina to function in a dynamic, demanding work environment.
• Effective communication skills and the ability to write an effective incident report.

Responsibilities

• Ensure security and safety of colleagues and guests.
• Ensure security and safety of the venue.
• Manage the movement of activities and guests.
• Perform security screening through the use of Walk Through Metal Detectors (WTMD), handheld wands and bag checks.
• Monitor, patrol and respond to emergency situations inside/outside venues.
• Interact with guests attending events, provide information and direction in a positive and friendly manner.
• Provide effective communication both verbal and written where appropriate.
• Identify, diagnose and resolve safety concerns.
• Effectively generate safety awareness and enforce security best practices.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED