Crowd Manager Supervisor

Ilitch Sports + Entertainment • Detroit, MI

1d • Onsite

About The Position

Crowd Managers are assigned to work at various venues such as Little Caesars Arena, Fox Theatre, and Hockeytown Café. The Crowd Manager is responsible for maintaining security and safety at OEI venues and to ensure policy and procedures are followed to provide a safe and enjoyable environment for colleagues and guests.

Requirements

• High school diploma or general education degree (GED).
• Possess a high level of integrity and ethical standards.
• Excellent customer service skills.
• Flexible schedule; must be able to work most event dates and times.
• Ability to work well under pressures and maintain a positive and professional attitude.
• Ability to sit, stand, navigate stairs, and/or walk for extended periods of time.
• Ability to conduct screening including physical searches and use of a hand held wand.
• Must have the physical stamina to function in a dynamic, demanding work environment.
• Effective communication skills and the ability to write an effective incident report.

Responsibilities

• Ensure security and safety of colleagues and guests.
• Ensure security and safety of the venue.
• Manage the movement of activities and guests.
• Perform security screening through the use of Walk Through Metal Detectors (WTMD), handheld wands and bag checks.
• Monitor, patrol and respond to emergency situations inside/outside OEI venues.
• Interact with guests attending events, provide information and direction in a positive and friendly manner.
• Provide effective communication both verbal and written where appropriate.
• Identify, diagnose and resolve safety concerns.
• Effectively generate safety awareness and enforce security best practices.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED