Crossroads Assistant Manager

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.•Waterloo, IA

1d•$17 - $19

About The Position

The Crossroads Assistant Manager reports to the Store Manager or Operations Manager and works within the mission, guiding principles, values, ethics, and strategic goals of Goodwill Industries of Northeast Iowa, Inc. The position oversees retail or operations activities and directly supervises Sales Associates, Utility Workers, Team Leads, ADC Attendants, and Production Workers. The Assistant Manager supports operations alongside the Store/Operations Manager or assumes responsibility during that manager’s absence. The role focuses on maintaining the smooth flow of donated goods from collection through sales, including receiving, production, security, safety, loss prevention, inventory control, merchandising, and sales transactions. The Assistant Manager provides staff with vision, leadership, direction, and supervision; supports customer service and sales performance; and may cover other retail locations when the Store/Operations Manager is absent.

Requirements

High school diploma or equivalent.
At least one year of military service or related full-time employment.
Effective written and verbal communication skills.
Computer proficiency.
Ability to handle and maintain confidential information.
Positive attitude and ability to encourage similar enthusiasm in others.
Loyalty to the agency, its mission, and its policies.
Reliable transportation, a valid driver’s license, and automobile insurance.
Willingness to obtain a forklift license, if able.
Ability to use good judgment, discretion, and initiative.

Nice To Haves

Supervisory experience.

Responsibilities

Directly supervise Sales Associates, Utility Workers, Team Leads, ADC Attendants, and Production Workers.
Delegate staff assignments under the direction of the Store/Operations Manager, communicate policy and trend changes, and coach employees toward individual growth and store goals.
Hold team members accountable for best practices and standard operating procedures.
Provide training on job duties, policies, procedures, ethical conduct, and corporate compliance.
Evaluate employee performance and take corrective action when necessary.
Help monitor merchandise quality and quantity and production output, and support customer service efforts to reduce complaints and problems.
Handle cash register processes, money, paperwork, and deposits.
Provide the team with tools, resources, and guidance to support efficient store operations.
Maintain the condition and appearance of the retail store or warehouse, with attention to housekeeping and safety, and communicate repair, fixture, and maintenance needs to the Store/Operations Manager.
Support the Store/Operations Manager’s plans for merchandising, store presentation, inventory, and customer service.
Ensure store or operations documentation, including sales, staff schedules, EAPS, and production statistics, is accurate and completed on time.
Assist with reviewing applications, conducting interviews, and making hiring decisions.
Represent the store or operations unit and agency positively to internal and external audiences.
Collaborate with the Store/Operations Manager and staff to maximize service opportunities and support continuous improvement.
Review and analyze sales, average transaction, departmental allocation, and related data to establish performance standards, identify trends, and determine actions.
Work with the supervisor and direct reports to promote retail or operations activities and develop strategies to increase revenue.
Be available during some nontraditional hours, including evenings and weekends, and serve as an emergency contact for agency locations outside regular business hours.
Maintain good customer service, quality merchandise, competitive prices, and a donor and shopping experience that meets agency expectations; maintain systems for regularly measuring these activities.
Analyze monthly production, sales, and donor reports, identify weaknesses, and develop corrective strategies.
Cover all areas of the Store/Operations Manager’s role during short- or long-term absences, potentially traveling to other retail locations.
Operate a forklift truck.
Complete all duties and work requirements of the position.
Model Goodwill’s IMPACT core values: Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, and Tell our Stories.