Cross-Utilized Airport Agent - Sierra Blanca Regional Airport (PT)

CORPORATE FLIGHT MANAGEMENT INC • Alto, NM

1d • Onsite

About The Position

The Cross-Utilized Airport Agent plays a key role in delivering Contour’s commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations. Agents will be fully trained to execute tasks associated with both customer-facing and aircraft servicing responsibilities, requiring work in both indoor and outdoor environments. Cross-Utilized Agents are expected to display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer-focused airport operation.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.
• Possess a valid driver’s license with a good driving record.
• Ability to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.
• Basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.
• Ability to type a minimum of 30 words per minute.
• Possess polished and professional interpersonal skills with a positive, customer-focused attitude.
• Strong leadership, organizational, and time management skills.
• Ability to effectively interact with a variety of personalities while maintaining a high level of professionalism.
• Skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment.
• Ability to handle interruptions and changing priorities with flexibility and a strong attention to detail.
• Self-motivated with the ability to motivate others.
• Ability to work independently and collaboratively as part of a team-oriented environment.
• Excellent written and verbal communication skills, delivered with professionalism and tact.
• Must pass a DOT-required pre-employment drug screening and be willing to submit to and pass FAA and Company-mandated random drug and alcohol testing.
• Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.
• Must adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements.

Nice To Haves

• A minimum of nine (9) months of prior airline or aviation industry experience is preferred.
• High school diploma or GED certification preferred.
• Proficiency in Spanish is a plus but not required.

Responsibilities

• Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience.
• Provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests.
• Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations.
• Board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs.
• Provide accurate and timely gate information, including flight arrivals, departures, and general inquiries.
• Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service.
• Maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements.
• Communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency.
• Always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies.
• Monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner.
• Marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft.
• Observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues.
• Perform duties of a Ground Security Coordinator (GSC) in compliance with the Company’s security program.
• Handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo.
• Service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking.
• Assist in ramp set-up and ensure proper storage of equipment and baggage.
• Perform additional duties as assigned by station leadership or Company management.
• Conduct screening of passengers and baggage to ensure compliance with Transportation Security Administration (TSA) regulations.
• Operate X-ray machines, hand wands, and other technology to inspect carry-on and passengers for prohibited items including but not limited to weapons and explosives.
• Conduct physical pat-downs or wand searches when alarms are triggered.
• Apply and enforce strict security protocols and procedures.

Benefits

• 401(k) Savings Plan with company matching contribution up to 6%
• Paid Sick Leave (up to 56 hours per year)
• Vested Vacation Hours
• Non-Revenue/Space Available (NRSA) Travel Privileges
• Access to MyID Travel after 6 months of service
• Leaves of Absence (Medical, Non-Medical Family Care, Maternity, Paternity, Personal)
• Holiday pay at 2 times the hourly rate
• Overtime pay at 1.5 times the hourly rate

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED