Crew Chief - Sierra Blanca Regional Airport (PT)

CORPORATE FLIGHT MANAGEMENT INC•Alto, NM

1d•Onsite

About The Position

The Crew Chief is an entry level management position and plays a key role in delivering Contour Airlines’ commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations. Crew Chiefs will be fully trained to execute tasks associated with both customer-facing and aircraft servicing responsibilities, requiring work in both indoor and outdoor environments. Crew Chiefs are expected to display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer-focused airport operation.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.
Possess a valid driver’s license with a good driving record.
Ability to read, write, speak, and understand English fluently.
Basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.
Ability to type a minimum of 30 words per minute.
Possess polished and professional interpersonal skills with a positive, customer-focused attitude.
Strong leadership, organizational, and time management skills.
Ability to effectively interact with a variety of personalities while maintaining a high level of professionalism.
Skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment.
Ability to handle interruptions and changing priorities with flexibility and a strong attention to detail.
Self-motivated with the ability to motivate others.
Ability to work independently and collaboratively as part of a team-oriented environment.
Excellent written and verbal communication skills, delivered with professionalism and tact.
Must pass a DOT-required pre-employment drug screening and be willing to submit to and pass FAA and Company-mandated random drug and alcohol testing.
Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.
Must adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements.

Nice To Haves

A minimum of nine (9) months of prior airline or aviation industry experience is preferred.
Proficiency in Spanish is a plus but not required.
High school diploma or GED certification preferred.

Responsibilities

Oversee daily station operations to ensure compliance and safety.
Assist with staffing schedules, vacation coverage, and outage planning.
Serve as liaison between station operations and management (emails, shift summaries, IROPS communication, etc.).
Maintain training records (classroom, OJT, recurrent).
Participate in airport operations meetings and planning sessions
Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience.
Provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests.
Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations.
Board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs.
Provide accurate and timely gate information, including flight arrivals, departures, and general inquiries.
Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service.
Maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements.
Communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency.
Always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies.
Monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner.
Marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft.
Observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues.
Perform duties of a Ground Security Coordinator (GSC) in compliance with the Company’s security program.
Handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo.
Service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking.
Assist in ramp set-up and ensure proper storage of equipment and baggage.
Perform additional duties as assigned by station leadership or Company management.