CRMG Referral Coordinator

Cheyenne Regional Medical Center • Cheyenne, WY

9d • Onsite

About The Position

The Referral Coordinator provides administrative support to department or clinic. This position is responsible for managing surgery and procedure scheduling, specialty referrals, scanning, monthly reports and work queues, and participation with department or clinic programs in addition to Office Service Support job duties.

Requirements

• High school diploma (or equivalent certification from an accredited program) or higher degree OR, One (1) or more years of job-related experience
• One (1) or more years of customer service experience
• One (1) or more years of clerical experience in medical field
• Valid USA driver's license
• Must have clean driving record that follows Cheyenne Regional's driving guidelines

Nice To Haves

• High school diploma (or equivalent certification form an accredited program) or higher
• Two (2) or more years of customer service experience
• Two (2) or more years of clerical experience in the medical field
• Previous EPIC experience

Responsibilities

• Welcomes patients and obtains accurate demographic and insurance information; executes pre-registration and pre-authorization; obtains consent for services; schedules office appointments; obtains appropriate co-pays and account payments; and encourages patient portal registration.
• Monitors and processes incoming patient referrals to ensure timely access to care.
• Accountable for accurate and timely communication with patients regarding referrals, procedures, surgeries or appointments.
• Oversees timely and accurate scanning into the medical record.
• Runs and monitors monthly reports.
• Provides patient instructions related to upcoming procedures or surgeries.
• Provides procedure and surgery billing estimates.
• Schedules high complexity appointments such as surgeries and other hospital procedures.
• Coordinates surgery and procedure schedules with physicians and hospital departments.
• Monitors work queues ensuring patients have completed the referral and all results are in the medical record
• Schedules in office procedures/office visits and relaying appropriate information as necessary for continuation of care.

Benefits

• Employer Sponsored Medical, Dental, and Vision Plans
• 403(b) and 457(b) retirement options with 4% employer match
• Life Insurance
• Short Term and Long-Term Disability Insurance
• Employer Sponsored Wellness Program
• Employee Assistance Program
• ANCC Magnet Hospital
• 21 PTO days per year (increases with tenure)
• Tuition Reimbursement Program
• Dedicated Loan Forgiveness Advisory Service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED