CRM Systems Analyst
About The Position
As a CRM Systems Analyst, you do more than configure systems — you solve human problems through technology. While automation and AI can enhance workflows, this role depends on critical thinking, sound judgment, and the ability to navigate nuance. You’ll help determine what should be automated, why it matters, and how solutions should be designed to serve real people. The CRM Systems Analyst sits at the intersection of data, systems, and decision-making, partnering with stakeholders to interpret needs, balance tradeoffs, and design solutions that technology alone cannot define. Your insight, curiosity, and ability to think contextually are what turn tools into impact.
Requirements
- A bachelor’s degree in computer science, information systems, or a related field
- 2+ years of full-time experience supporting CRM systems, enterprise applications, or business systems
- Experience with integrations, data mapping, imports/exports, and relational database concepts (SQL or SOQL)
- The ability to translate business needs into system solutions using logic, judgment, and collaboration
- Strong organizational skills with a solutions-first mindset and comfort managing competing priorities to meet project timelines
Nice To Haves
- Salesforce Certified Business Analyst or comparable Salesforce certification
- Experience with Salesforce declarative development
- Experience working with one or more Salesforce clouds (i.e. Sales Cloud, Marketing Cloud, Experience Cloud, Service Cloud)
- Experience administering or supporting enterprise CRM platforms, including workflow automation and business process configuration, and third-party integrations
- Knowledge of data structures, DDL/DML concepts, and data quality best practices within CRM or enterprise system environments
Responsibilities
- Gathering and analyzing user requirements to design and implement CRM solutions, automations, workflows, and integrations that improve efficiency and constituent engagement
- Administering CRM configurations, releases, roles, permissions, and access controls with an emphasis on thoughtful data governance
- Managing small to medium CRM projects, using judgment to prioritize requirements and deliver scalable enhancements
- Partnering with users to evaluate processes, ask the right questions, and recommend improvements rooted in real-world use
- Supporting CRM security, data integrity, vendor coordination, and system optimization efforts
Benefits
- Competitive health, dental, life insurance, plus voluntary benefits including company paid HSA contributions
- 403(b) retirement plan with 10% company contribution
- Paid leave for holidays, vacation, wellness, personal, parental, and volunteer
- Tuition and certification assistance and a $300 annual reimbursement wellness program
- A work environment that embraces flexibility inside of a framework
- Mission-driven work that changes the lives of people around the world
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
