CRM Specialist - Agency

Smartacre • Allentown, PA

4d • Hybrid

About The Position

SmartAcre, a B2B marketing agency, is looking for a CRM Specialist to partner with a select portfolio of clients and internal teams to design, implement, and optimize HubSpot-centric marketing, sales, and service operations. This is a client-facing role that requires you to understand business and project requirements, deliver technical execution, and ensure clients’ technology stacks are scalable, performant, and aligned with revenue goals.

Requirements

• 3+ years of recent and relevant experience working with HubSpot (Marketing, Sales, Service, Operations Hubs)
• Comprehensive understanding of RevOps and B2B principles
• Proficiency in data management, analytics, and reporting within MarTech platforms
• Strong problem-solving skills and ability to navigate complex technical challenges
• You can break down complex MarTech concepts so clearly that both CMOs and your grandma would nod in understanding
• Comfortable working in a remote/hybrid environment and collaborating across teams.

Nice To Haves

• HubSpot certifications (Marketing Hub Enterprise, Sales Hub Enterprise, Service Hub Enterprise)
• Experience with additional platforms and their integrations
• Experience with running and maintaining additional sales or marketing CRMs (e.g., Salesforce, Marketo, Pardot, etc.)

Responsibilities

• Support discovery & scoping workshops to analyze client business and revenue operations requirements.
• Propose strategic plans to optimize the use of HubSpot (Marketing Hub, Sales Hub, Service Hub) and associated tech stack integrations.
• Help clients optimize their tech architecture for scalability, data quality, performance, and future growth.
• Present solution design, technical decisions, and value-driven insights to clients in clear, compelling ways.
• Develop client-facing documentation and train clients/teams on new configurations and workflows.
• Stay current on HubSpot platform updates and emerging trends in RevOps.
• Support components of integrations, migrations, and implementations for client systems.
• Troubleshoot data, process, and systems issues; work proactively to mitigate risk and drive efficient solutions.
• Partner with internal dev team and client engineers to ensure seamless integration of existing systems with HubSpot and other platforms.

Benefits

• health
• dental
• 401k with employer contribution
• Paid parental leave
• compassionate care time
• Performance-based bonuses and incentives
• Training and conference stipends
• Paid holidays
• PTO from day one

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed