CRM Specialist (MS Dynamics) (m/f/d)

InPost

6d

About The Position

InPost is seeking a CRM Specialist to manage and enhance its CRM ecosystem, focusing on platforms like HubSpot, Pipedrive, and Microsoft Dynamics 365. This role involves configuring, automating, and improving CRM processes to support APM deployment and international expansion. The specialist will collaborate with commercial, expansion, and operations teams across various European markets to translate operational workflows into scalable CRM logic. Key responsibilities include administering CRM platforms, designing and maintaining automations and integrations, ensuring data quality, building reports and dashboards, gathering requirements, and providing documentation and support.

Requirements

• 2–4 years in CRM administration or operations (HubSpot, Pipedrive, or Microsoft Dynamics 365).
• 2+ years building workflow automations with Zapier, Make.com, or similar tools.
• Solid grasp of data hygiene, deduplication, and integration concepts (APIs, webhooks).
• Fluent in Polish and English — strong written and spoken.
• Degree in Business, Information Systems, or a related field, or equivalent hands-on experience.

Nice To Haves

• SQL, Power BI, GCP experience, or background in logistics/e-commerce and multi-market operations.

Responsibilities

• Administer and configure InPost's CRM platforms (HubSpot, Pipedrive, Microsoft Dynamics 365 or equivalent) — pipelines, custom objects, user roles, and permissions.
• Design and maintain automations and integrations using Zapier, Make.com, and where needed Google Cloud Platform — connecting CRM with internal systems, marketing tools, and operational platforms.
• Translate APM deployment workflows (site sourcing, lead-to-deployment pipelines, partner onboarding) into structured CRM logic.
• Own data quality across markets: audits, deduplication, field validation, and lifecycle management.
• Build dashboards and reports tracking pipeline activity, deployment progress, and operational KPIs for international stakeholders.
• Gather requirements from teams across markets and translate them into scalable CRM configuration and process design.
• Maintain documentation, playbooks, and training materials; support onboarding and day-to-day CRM queries.

Benefits

• Fulfilling career path with investment in your development, training, and growth
• Space to experiment with new technologies — including AI tooling — and bring innovations into production
• Opportunity to work in a diverse, international, and cross-functional environment alongside leading experts
• Real ownership — your data products will directly influence strategic decisions in InPost Pay
• Work at the intersection of fintech and e-commerce on one of Poland’s fastest-growing digital products
• Your impact will be visible immediately
• B2B type of cooperation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level