CRM Salesforce Developer

University of Florida • Gainesville, FL

2d

About The Position

The CRM Salesforce Developer is responsible for designing, building, and maintaining custom solutions on the organization’s Customer Relationship Management (CRM) Salesforce system. Reporting to the Executive Director of Development Information Systems, this role ensures the CRM platform supports business processes, maintains data integrity, and scales effectively to meet long-term organizational needs. The CRM Salesforce Developer collaborates with stakeholders across departments to align CRM capabilities with strategic objectives.

Requirements

• Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
• Valid driver's license.

Nice To Haves

• 2+ years of hands-on Salesforce administration and development experience.
• Hands-on development experience with Apex, triggers, asynchronous processing, and Lightning (LWC or Aura), with a strong understanding of governor limits and performance optimization.
• Understanding of system integration, APIs, and middleware solutions.
• Proficiency in data modeling, database management, and ETL processes.
• Salesforce Developer Certification, or ability to get it within 6 months of taking the position.
• Experience with Gearset and GitLab for implementing and managing automated CI/CD pipelines, including version control, deployment automation, and release management.
• Background in business process optimization and change management.
• Experience with advanced analytics and AI-driven CRM features.
• Strong logical thinking and analytical skills.
• Accuracy, attention to detail, and problem-solving skills as well as effective time management and organizational skills.
• Exceptional written and verbal communication skills, strong interpersonal abilities, and the capacity to engage effectively and collaboratively with a wide range of individuals are essential.
• Support the University’s commitment to creating a respectful and collaborative work environment that values integrity, professionalism, and mutual respect in all interactions; demonstrated success collaborating with stakeholders; and the capacity to lead, influence, and inspire others are essential.
• Proficient in the following areas: Windows operating systems, Microsoft Word, Excel, and Access, as well as internet browsers and email platforms.
• Familiarity with donor databases, contact management systems, tracking systems, and experience in a data-driven environment is also highly preferred.

Responsibilities

• Develop and maintain Salesforce solutions using Apex, Lightning Components, and Flow.
• Configure standard and custom objects, fields, validation rules, and automation.
• Enhance system functionality by implementing business requirements into scalable solutions.
• Debug and resolve issues across code, configuration, and integrations.
• Optimize existing code, workflows, and automation for performance and maintainability.
• Perform root cause analysis and resolve system defects and user-reported issues.
• Support releases, deployments, and environment management across sandboxes and production.
• Follow development best practices including testing, version control, and documentation.
• Build and maintain integrations between Salesforce and external systems (e.g., ERP, marketing platforms).
• Develop and consume APIs for data exchange and system connectivity.
• Support data synchronization and troubleshoot integration issues.
• Manage and support third-party connected applications, including setup, configuration, authentication (OAuth), and ongoing maintenance and version upgrades.
• Collaborate with business units to translate requirements into technical solutions.
• Analyze existing workflows and recommend process improvements.
• Support change management initiatives to ensure successful CRM adoption.
• Provide training and guidance to IT teams and end-users on CRM best practices.
• Serve as a subject matter expert for CRM-related inquiries.
• Stay current with CRM trends, emerging technologies, and vendor updates.
• Recommend upgrades, enhancements, and new features to support organizational growth.
• Track CRM platform roadmap, vendor releases, and emerging capabilities.
• Evaluate and implement advanced analytics and AI-driven CRM capabilities.

Benefits

• Affordable State Health Plans: Medical, Dental, and Vision Insurance
• Comprehensive Coverage: Life and Disability Insurance
• Secure Retirement Options: Generous plans to safeguard your future.
• Paid Time Off: Including 11 paid holidays, as well as family, sick, and vacation leave.
• Professional and Personal Growth: Opportunities through UF Training & Organization Development, leadership development, LinkedIn learning, and more
• PSLF Eligibility: We are a Public Service Loan Forgiveness Eligible Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree