CRM Project Manager

American IT Systems•Austin, TX

5d•Onsite

About The Position

We are seeking an experienced CRM Project Manager to lead the planning, execution, and delivery of Customer Relationship Management (CRM) initiatives. The ideal candidate will have extensive experience in managing CRM implementations, stakeholder engagement, and ensuring successful project delivery aligned with business goals.

Requirements

10-15 years of experience in IT Project Management, with at least 5+ years in CRM projects
Strong experience with CRM platforms such as: Salesforce, Microsoft Dynamics 365, Oracle CRM (optional)
Proven experience in Agile, Scrum, or Waterfall methodologies
Strong stakeholder management and communication skills
Experience in budgeting, forecasting, and resource allocation
Excellent problem solving and decision making abilities
Hands on experience with CRM integrations, APIs, and data migration
Familiarity with business processes like Sales, Marketing, and Customer Service

Nice To Haves

PMP / PRINCE2 / Agile certifications
CRM platform certifications (e.g., Salesforce Certified, Dynamics 365)
Experience in cloud technologies and SaaS platforms
Knowledge of data analytics and reporting tools
Strong leadership and team management
Excellent communication and presentation skills
Ability to manage multiple projects simultaneously
High level of adaptability and ownership
Strong client facing and interpersonal skills

Responsibilities

Lead end to end CRM project lifecycle including planning, execution, monitoring, and delivery
Drive CRM implementation, migration, and enhancement projects (Salesforce / Microsoft Dynamics / other CRM platforms)
Collaborate with business stakeholders to gather and define functional and technical requirements
Manage cross functional teams including developers, consultants, QA, and business users
Develop and maintain project plans, timelines, budgets, and risk mitigation strategies
Ensure projects are delivered within scope, time, and cost constraints
Conduct regular status updates, stakeholder meetings, and project reviews
Identify project risks, issues, and dependencies, and implement mitigation plans
Ensure compliance with organizational processes and governance standards
Oversee data migration, integration, and system customization activities
Drive user adoption, training, and change management initiatives
Monitor project performance using KPIs and metrics