CRM Manager

The University of Memphis • Memphis, TN

5h

About The Position

The CRM Manager is responsible for the strategic administration, design, development, maintenance, and continuous improvement of the university's Customer Relationship Management (CRM) system. Working collaboratively with a team of CRM super users and campus stakeholders, this position ensures the CRM effectively supports undergraduate admissions, academic units, international programs, student success, enrollment services, and other university departments. The CRM Manager serves as one of the primary functional experts for Slate, overseeing system configuration, workflow automation, data integrity, integrations, training, and ongoing optimization to enhance operational efficiency, support enrollment goals, with the goal of improving the user experience.

Requirements

• Experience with CRM systems.
• Familiarity with Slate (as a functional expert).
• Understanding of undergraduate admissions processes.
• Knowledge of academic units, international programs, student success, and enrollment services.
• Skills in system configuration, workflow automation, data integrity, and integrations.
• Ability to provide training.
• Focus on operational efficiency and user experience.

Responsibilities

• Strategic administration, design, development, maintenance, and continuous improvement of the university's Customer Relationship Management (CRM) system.
• Ensuring the CRM effectively supports undergraduate admissions, academic units, international programs, student success, enrollment services, and other university departments.
• Serving as a primary functional expert for Slate.
• Overseeing system configuration, workflow automation, data integrity, integrations, and training.
• Ongoing optimization to enhance operational efficiency, support enrollment goals, and improve the user experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed