Manager, CRM Technology
About The Position
Cook Systems is seeking a Manager, CRM Technology to lead a team in analyzing business requirements and managing the planning and execution of Customer Relationship Management (CRM) technology programs. The goal is to enhance customer satisfaction and develop long-term loyalty. This role acts as a liaison between IT and business communities, overseeing the development of a technology framework that supports enterprise customer response processes. Cook Systems has been partnering with organizations to solve technology challenges and build strong technology teams since 1990. As a veteran-owned IT consulting company, they combine industry experience with a focus on evolving technology, AI, and work methodologies. Their work includes technology consulting, talent development, and AI-enabled solutions, valuing ownership, adaptability, communication, and quality.
Requirements
- Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience.
- Minimum of 7 years of IT work experience, including management of data warehousing, decision support systems, or marketing support information systems.
- Strong project management skills in planning and monitoring projects in a cross-functional environment.
- Thorough understanding of data architectural development methodology, process and data modeling, and CRM solutions.
- Working knowledge of database marketing methodologies and processes, including channel and segment marketing, direct marketing, and online marketing.
Responsibilities
- Lead and manage a team of analysts and developers in designing, developing, and maintaining CRM systems and applications.
- Collaborate with Sales, Marketing, and business units to develop CRM strategies and support customer campaigns and promotions through CRM database insights.
- Oversee the integration of CRM technologies with various customer service channels, such as mail, email, web, and call center.
- Ensure alignment of data management, infrastructure, and development with enterprise CRM needs.
- Lead the research, evaluation, and selection of CRM technologies.
- Mentor and manage supervisors, project leads, and technical staff.
- Frequently report to senior management, providing updates on CRM initiatives and projects.
Benefits
- Medical coverage through Blue Cross Blue Shield, with two plan options
- Dental and vision coverage
- Life, critical illness, and accident insurance through Unum
- Flexible Spending Account and Dependent Care FSA options through Navia
- Health Gap Insurance through Sun Life
- 401(k) retirement plan through The Standard, with eligibility after six months
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
