CRM Program Specialist

Booz Allen Hamilton•McLean, VA

12d•Remote

About The Position

Drive the adoption of the company’s opportunity pipeline and customer relationship management ( CRM ) system. Promote CRM best practices through effective use of Salesforce functionality to support users and enhance operational efficiency. Build and maintain workflows and automation to continuously improve the CRM user experience. Partner with cross-functional teams to improve processes and increase platform adoption. Actively participate in governance processes as a user advocate. Document requirements and collaborate closely with the Chief Information Office to plan release schedules for new enhancements. Provide Tier 1 user support and troubleshooting to ensure a smooth and reliable CRM experience. Due to the nature of work performed within this facility, U.S. citizen ship is required.

Requirements

5+ years of experience with Salesforce
2+ years of experience with business intelligence tools, including Tableau or Power BI
Experience using and configuring Agentforce
Experience creating and maintaining customer-ready documentation
Ability to communicate with audiences varying in size and seniority
Bachelor’s degree
U.S. citizen ship is required

Nice To Haves

Experience with Micro sof t Dynamics 365 and Micro sof t Power Platform
Ability to align technology solutions to business objectives
Ability to display an executive presence and strong stakeholder management
Ability to support continuous improvement and operational excellence
Ability to thrive in a fast-paced, high-performance enterprise environment
Possession of excellent written and verbal communication skills
Possession of excellent organizational skills
Salesforce Administrator, Advanced Administrator, or Business Analyst Certifications

Responsibilities

Drive the adoption of the company’s opportunity pipeline and customer relationship management ( CRM ) system.
Promote CRM best practices through effective use of Salesforce functionality to support users and enhance operational efficiency.
Build and maintain workflows and automation to continuously improve the CRM user experience.
Partner with cross-functional teams to improve processes and increase platform adoption.
Actively participate in governance processes as a user advocate.
Document requirements and collaborate closely with the Chief Information Office to plan release schedules for new enhancements.
Provide Tier 1 user support and troubleshooting to ensure a smooth and reliable CRM experience.